“We created ATC Shopper because we know that passengers want to have control of their itinerary and travel agents want to provide their customers with the best possible experience. ATC Shopper is another step forward in the world of personalised travel,” says Rudy Daniello, VP Distribution Product Management for Amadeus.
Tickets Travel Network, a leading Eastern European online travel agency, was amongst one of the first agencies to test Amadeus’ new ATC Shopper functionality: “Up-to-date innovative technologies are extremely important for our business. We strive to use maximum automation of our processes because this allows us to save our agents’ and our clients’ time, resulting in increased earnings. With the help of ATC Shopper, we automated most of our ticket reissues and returns processes. We are happy to be amongst the lucky few that Amadeus invited to pilot ATC Shopper. So far we’ve had great feedback from our customers,” says Viktor Voitsehovskiy, Chief Commercial Officer of Tickets Travel Network.
Amadeus is ready to offer this new solution to online travel agencies around the world.
ATC Shopper is the latest addition to the ATC suite which includes Amadeus Ticket Changer Reissue, Amadeus Ticket Changer Involuntary and Amadeus Ticket Changer Refund. Together, these four products allow customers’ change requests to be efficiently managed in minutes. Whether re-pricing, re-issuing or refunding a ticket or itinerary, the Amadeus Ticket Changer suite works both online and offline to help agents reduce costs and provide customers with fast and exceptional service.