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Sustainability at Amadeus
Sustainability is at the core of Amadeus' purpose: making the experience of travel better for everyone, everywhere.
Our approach focuses on three areas where we create concrete, demonstrable impact
The solutions we deliver to customers, the active role we play in shaping a better travel ecosystem, and the excellence of our people and business practices.
As we continue to make travel work better with our customers and partners worldwide, we also remain strongly committed to our sustainable goals related to environment, social and governance which are embedded in everything we do.
Luis Maroto President & CEO
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Recognition of our progress
Indices and recognitions push us forward in sustainability. They highlight our strengths and reveal areas for growth and we use them to set ambitious goals and track our progress.
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Top 5% Member of the Sustainability Yearbook 2026 -
Silver Medal, among the top performers in our sector -
Amadeus scored B in CDP Climate Change report -
Included in this index for the 12th consecutive year
Amadeus Global Report
Gain insights into Amadeus' 2025 business, financial performance, and sustainability.
FAQs about Sustainability
Sustainable travel looks at both how we travel and how travel impacts the places we visit – their people, environment, economy, and culture. It aims to ensure that travel and tourism create long-term value for travel providers and destinations while remaining accessible, inclusive, and enjoyable for everyone.
Sustainable travel has 3 main focus areas:
Environmental: reducing the environmental impact of travel and helping destination manage environmental issues resulting from overcrowding or seasonality.
Social and cultural: supporting local communities, respecting local heritage, and making travel inclusive and accessible for people with different needs.
Economic: ensuring travel and tourism supports travel players of all sizes, benefits local businesses, and contributes to the economic growth of destinations.
Together, these 3 areas help make travel more balanced, resilient, and meaningful – strengthening the industry’s future.
Technology is a key accelerator of decarbonization in the travel industry. Digital and data‑driven solutions help optimize airline and airport operations—improving flight efficiency, reducing fuel burn, and lowering energy use across the value chain. At the same time, technology enables greater transparency and informed decision‑making by giving travelers and businesses access to comparable carbon information and toand mitigation options such as Sustainable Aviation Fuel. By combining operational efficiency with better choices, technology helps reduce the industry’s overall carbon footprint while supporting long‑term resilience.
Balanced tourism seeks to meet the needs of destinations, travel providers, and travelers alike, while spreading tourism’s benefits more evenly across communities. Technology can help measure environmental impact—current and expected— manage visitor flows, promote lesser-known destinations, and support seasonal spreads to reduce pressure on popular areas.
Accessible travel is about designing travel experiences with everyone in mind.
Across the industry, accessibility is increasingly embedded by design — from digital products that are usable by all travelers, to technologies that help remove barriers across the journey. By building check-in kiosks and travel management tools that everyone can interact with, or by improving how accessibility information is shared between travel providers, the industry is making travel more inclusive, seamless and user friendly for all. As traveler needs evolve and populations age, accessibility is becoming a core pillar of the future of travel.
Safety and security in travel spans from duty of care for corporate travelers to disruption management during irregular operations. Technology can help protect the traveler through business intelligence that equips travel providers and authorities with the insights needed to strengthen safety, resilience, and long-term planning. During disruptions, solutions like automated rebooking can reduce the impact on travelers, helping airlines rebook disrupted passengers in minutes rather than hours.