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At Amadeus, we value strong partnerships with different players across the travel ecosystem. Gain access to our solutions to develop your portfolio, reach new customers and add to your bottom line.
Learn how this collaboration strengthens Amadeus' multi-cloud approach and AI innovation to improve efficiency, reliability and growth in travel.
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From AI-driven planning and biometric check-ins to smarter disruption management.
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Amadeus, in collaboration with Globetrender, unveils the tech, policy and innovation coming to transform the face of travel.
Discover nowLearn how we’re working to make travel a force for good.
Get an overview of our company in 2024 from a business, financial and sustainability perspective.
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Amadeus Listens is our customer experience (CX) program that focuses on continuous improvement by collecting, analyzing and acting on customer feedback.
Our approach to gathering feedback covers the entire customer journey:
A broad view of our customers’ overall experience with Amadeus.
Short surveys following our customers’ key interactions with Amadeus.
Periodic deep‑dive product surveys to fully understand customers’ thoughts on our solutions.
Regular customer interviews and panels to gain a deeper understanding of our customers’ experiences.
At the heart of Amadeus Listens is our commitment to using customer insights to drive improvement, spearheaded by our global network of Customer Experience (CX) Champions. Each CX Champion represents a specific area of the business, and is responsible for:
You can rest assured that if you receive an Amadeus Listens survey, then your feedback will be used to actively shape our products, enhance your satisfaction, and create exceptional value.