Research at Amadeus: it’s how travel works smarter.
Our Research labs are constantly looking for new ways to improve the travel experience through research on Artificial Intelligence (AI) and other emerging technologies.
Overview
Research Focus
The goal of our research teams is to understand travelers’ behaviors and create a smarter, seamless and more sustainable travel experience.
We support the Amadeus Innovation mission of improving the traveler experience before, during and after the trip, and at destination.
We actively investigate and promote Generative AI techniques along with Responsible AI approaches within Amadeus and for our customers.
100+
Patents granted
20+
Research disclosures
Understand travelers
We want to understand who travelers are and why they are travelling. By identifying patterns and creating meaningful clusters, we can improve our solutions and better serve the travelers.
Predict travelers' actions
We strive to anticipate travelers' needs and reactions in various situations and recommend alternatives that improve the travel experience.
Improve operations
We help travel players optimize their operations to reduce disruptions, environmental impact and cost.
Research use cases
Amadeus AI‑powered solutions are now found at every step of our trips, making the travel experience better. Here is a non‑exhaustive list of research projects that Amadeus has been working on.
Before the trip
-
Reinforcement learning for Revenue Management
-
Dynamic pricing for airlines
-
Choice modeling to understand and predict traveler choices
-
Recommender systems for Hotels and Ancillaries
-
Price prediction
-
Airlines fare family design
-
Click-through-rate optimization for Digital Advertising
We use machine learning in flight search to segment travelers and deliver the most relevant results to each traveler group. This has boosted booking by 5-20%.
During the trip
-
Recommender systems for transfers
-
Baggage weight prediction
-
Flight delay prediction
-
Disruption management
-
Airport optimal gate assignment
-
Airport takeoff sequencing optimization
-
Seat allocation optimization
Amadeus uses machine learning to optimize flight sequencing. This technology has reduced for a European airport runway time by 50 %, limiting fuel wastage as a result, and inbound delays have been improved by 24% compared to outbound flight delays.
Tech watch
Monitoring the emerging technologies and tech landscape evolutions is part of our research mission to maintain Amadeus tech leadership and support travel industry and our operations. From generative AI, extended realities to quantum computing and NFT, among other tech trends, our research support leveraging emerging technologies to improve the travel experience, enable new solutions and make travel better.
Explore our partners
Collaboration with research community
Locally and internationally, we collaborate with recognized institutes and universities in the field of Research and Artificial Intelligence.
