Research at Amadeus: it’s how travel works smarter.
Our Research labs are constantly looking for new ways to improve the travel experience through research on Artificial Intelligence (AI) and other emerging technologies.
Overview
Our research teams balance short‑term business impact with long‑term technological exploration.
At Amadeus, our teams turn advanced research into real‑world solutions, powering today’s products while anticipating tomorrow’s needs. With a strong emphasis on AI and emerging technologies, we help shape a scalable, trusted, and innovative travel ecosystem.
€1.4B
gross R&D investment in 2025
100+
Patents granted (per year)
20+
Research disclosures (per year)
Understand travelers in the era of AI
Leveraging advanced AI and data analytics, we gain deeper insights into traveler profiles and motivations with the goal to enhance our solutions to deliver more personalized and relevant experiences for every traveler. Our research also explores emerging touchpoints for interaction between AI and humans, extending beyond traditional text-based interfaces. By leveraging agentic AI and multi-modality systems, travelers can seamlessly engage with travel services through natural language.
Improving efficiency for all travel industry actors
Through advanced research, we are dedicated to improving operational efficiency for all players in the travel ecosystem. This research aims not only to create smoother, more enjoyable journeys for travelers and industry professionals but also directly addresses common travel disruptions.
Research use cases
Amadeus AI‑powered solutions are now found at every step of our trips, making the travel experience better. Here is a non‑exhaustive list of research projects that Amadeus has been working on.
Before the trip
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AI-based search and booking and servicing interfaces
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Reinforcement learning for Revenue Management
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Dynamic pricing for airlines
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Choice modeling to understand and predict traveler choices
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Recommender systems for Hotels and Ancillaries
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Price prediction
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Airlines fare family design
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Click-through-rate optimization for Digital Advertising
During the trip
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Recommender systems for transfers
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Baggage weight prediction
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Flight delay prediction
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Disruption management
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Airport optimal gate assignment
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Airport takeoff sequencing optimization
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Seat allocation optimization
"Our purpose is to advance interdisciplinary research and accelerate the adoption in the travel industry of emerging technologies, such as AI among others. Our research enables new solutions that improve the travel experience and make it better for everyone (travelers, travel providers, and communities)."
Tech watch
Staying ahead of the evolving technology landscape is central to our research mission, enabling Amadeus to maintain its technology leadership and make travel better for everyone.
Tech Watch identifies the most relevant emerging technologies for Amadeus, channelling them into focused exploration through research, experimentation, and hands‑on prototyping across our innovation programs. From AI and extended realities to quantum computing and robotics, among many other tech trends, our goal is to harness these technologies to improve the travel experience and unlock new solutions for the industry.
