Biometrics at Amadeus Transforming the traveler journey with secure digital identity
Fast, convenient and secure end-to-end journeys.
Amadeus is enabling biometrics across the travel ecosystem, delivering seamless end-to-end journeys and greater operational efficiency through trusted biometric identity verification and orchestration at every traveler touchpoint.
A transformational technology connecting the travel ecosystem
Biometric solutions
Powering seamless travel experiences
For mobile identity and enrollment
Enable travelers to create and use their digital identity from their mobile.
For self-service check-in and enrollment
Reduce queues and speed up enrollment with intuitive self-service.
For assisted check-in and verification
Deliver fast, secure biometric processing at every staffed counter.
For on-demand biometric control anywhere
Extend biometric operations anywhere with mobile, high-quality capture.
For continuous access across touchpoints
Enable contactless movement through security, boarding, and beyond.
For identity orchestration
Connect identity, data, and touchpoints across every stage of travel.
Success stories
MSC & Amadeus: A biometric journey that redefines cruise travel
JFKIAT & Amadeus: More efficient journeys, happier travelers
Privacy & security
Responsible biometrics
At Amadeus, we promote responsible biometrics, protecting privacy while enabling trusted use across travel. We believe in the power of consent. Biometrics should always be optional and with alternatives, where applicable. Privacy and security sit at the core of our solutions. Privacy-by-design, transparency, oversight, and strong safeguards, applied in partnership with customers and legislations, enables a trusted, modern digital travel ecosystem.
Strategic acquisitions
Amadeus expands in biometrics with acquisition of Vision-Box
Amadeus acquires WCC's HERMES to elevate end-to-end travel
Amadeus outlines intention to acquire IDEMIA Public Security (IPS) for €1.2 billion.
Frequently asked questions
A biometric identifier is a human characteristics that can be either physical (how someone looks or sounds) or behavioral (how someone acts), used to compare with a confirm a person’s identity. Examples are face, fingerprints, iris, voice (physical), interaction with keyboards/keypads, typing rhythm or gesture patterns.
Read more about biometrics in travel
A biometric system creates a mathematical representation of a human characteristic and compares it with an earlier reference to determine whether the two representations are similar enough to be considered a match, and thus confirm a person’s identity.
Read more about biometrics in travel
In airport environments and travel in general, facial recognition is currently the most widely used biometric method. This is largely because it can be linked to government‑issued travel documents and allows for a contactless passenger experience.
Read more about biometrics in travel
AI and biometrics are transforming travel by enabling fast, seamless, and secure journeys. Biometrics replace repetitive document checks with near-instant identity verification. AI builds on this trusted identity to interpret context and make real-time decisions, supporting smoother passenger flows, stronger security, and more consistent service.
Read more about biometrics in travel