Press release

Amadeus accelerates its strategic partnership with Microsoft to continue driving innovation in the travel industry

February 10, 2025
Last updated: June 3, 2025
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Microsoft Renew Partnership Amadeus
Bertrand Cognard
Bertrand Cognard
Corporate Communications, Amadeus
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The renewed partnership showcases Amadeus' strong progress in its move to the Cloud and its ambition to deliver innovative products to the travel industry with Microsoft AI solutions



Amadeus announces the renewal of its global strategic partnership with Microsoft which leverages Cloud & AI technologies to drive innovation and explore new products for the travel industry.

Since the initial partnership was announced in 2021, this new milestone marks continued collaboration between Amadeus and Microsoft. The two companies will further advance on Amadeus’ move to the Cloud and accelerate the delivery of innovative travel products.


The strong partnership between Amadeus and Microsoft is multifaceted and has already achieved significant milestones:


On the Cloud journey itself

As of today,Amadeus has migrated more than 50% of its applications to the public Cloud, and has been at the forefront of innovation testing and adoption with Microsoft.

On the development of innovations

Amadeus will continue to work with Microsoft on driving new solutions to market with AI to enhance collaboration, drive operational efficiencies, and create unique experiences. Amadeus and Microsoft have collaborated on multiple projects across diverse customer segments:

  • For corporate travel, Cytric Easy, an online booking and expense management tool embedded in Microsoft Teams, will be further enhanced with the power of Generative AI to create a new engagingconversational experience.

  • For airports, the introduction ofAmadeus Virtual Airport Operations Centre enables a broad range of stakeholders like airlines, airports, border control, and service providers to co-operate in a fully digitalized airport operations center.

  • For hotels, withAmadeus Advisor, Amadeus harnesses the power of GenerativeAI through its partnership with Microsoft to simplify a hotelier’s ability to search and understand business intelligence data, using chatbot functionality to support confident, data-driven decisions.

On internal productivity

Amadeus has been an early adopter of Microsoft 365 Copilot, with 10,000 licenses deployed across the company, enabling employees to focus on creativity and productivity, with an adoption of 94%, and self-reported average time saved per person of more than an hour and a half per week.


"We are pleased to write a new chapter in our strong partnership with Microsoft. It has proven to be a reliable partner for our Cloud migration, and, in just a few years, we are already delivering innovative solutions that leverage the technical excellence of both companies, and which have the power to transform the travel of tomorrow. I look forward to achieving even more in the coming years."

 

Sylvain Roy CTO, Amadeus

"Since our initial announcement in 2021, the pace of the digitalization in the travel industry has continued to accelerate. By combining Amadeus’ expertise with the power of AI and the strength of the Azure Cloud, we are confident that Amadeus continues to transform travel for tomorrow."

 

Corine de Bilbao President, Microsoft France

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