Amadeus. It's how travel works.
Now that you know what we do, here’s why we do it.
Our purpose is to make travel better, simpler, smoother, and more connected for everyone, everywhere.
Hi, traveler.
If you received an email from itinerary@amadeus.com, want to make a change to your trip, or you're curious about CheckMyTrip, read on for more information to get you to the right place.
So, what brings you here?
Frequently asked questions
In short: It's an automatic update sent on behalf of your travel provider.
You might get an email from itinerary@amadeus.com notifying you of changes to your travel plans — like flight delays or gate updates. This is an automatic message sent by the reservation system. The email is sent because your travel provider uses Amadeus technology and these automatic updates sent on their behalf. If you need to make changes or have questions about your booking, please contact your airline, hotel, or travel agency directly.
In short: Contact your ticket issuer.
Contact your travel agency or the company you booked your travel with. If this information isn't on your itinerary, check for contact information on any trip confirmation communication you received when you made your booking
In short: We’re a global travel technology company.
Amadeus provides the technology that helps airlines, travel agencies, tour operators, hotels, and other businesses and providers deliver better experiences. Our systems power everything from flight searches and bookings to airport check-in, hotel management, and travel apps. While you may not see us directly, our tech helps make your journey smoother behind the scenes. Learn more about us.
In short: We’re not a travel agency or booking service.
Amadeus doesn’t sell tickets, manage reservations, or offer customer support for specific bookings. That means we can’t make changes to your flight, cancel a hotel, or issue refunds. If you need help with a booking, it’s best to contact the airline, hotel, travel agency or provider you booked with. What we do is the technology that helps those companies manage your journey — from search to check-in and beyond.
In short: We sell travel technology — not travel itself.
Amadeus provides software and systems that help the travel ecosystem work smoothly. Our products are used by airlines, travel agencies, hotels, and other travel providers to manage bookings, streamline operations, and offer better service to travelers. For example, travel agencies use platforms like Amadeus Selling Platform Connect to search and book flights, while airlines and hotels rely on our technology to handle reservations, schedules, and customer data. You might not see us directly, but our tech helps power many parts of your trip behind the scenes.
In short: Amadeus.net was a travel planning site that’s no longer active.
Amadeus.net helped travelers explore flight options, compare prices, and plan trips without booking. Although the site is gone, Amadeus continues to power travel technology behind the scenes — for example, our inventory is now displayed in platforms like Google Flights.
CheckMyTrip
All your travel info, in one place
Track flights, organize trips, and access all your travel information—even offline. Everything you need for a seamless journey, all in one place.
Explore further
Still curious or feeling adventurous?
Dive deeper into how we’re shaping the future of travel and discover opportunities to join us in making a difference.
Transforming travel
At Amadeus, we don't just do technology - we scale, integrate, and innovate with you responsibly to make travel better every step of the way.
Sustainability
Better travel means caring for the world around us. Learn how we aim to make travel a force for good thanks to our ambition and strategy towards sustainability.
Innovation
Can you imagine travel without innovation? We believe the two go hand-in-hand. To inspire, celebrate and embrace the ways that journeys can be enriched and travelers' needs can drive new ideas.
Careers
Join Amadeus and shape the future of travel. Explore exciting job opportunities and be part of our innovative team. Apply now.
