Amadeus Cookie Notice

Last updated - December 2018

In this Amadeus.com Cookie Notice (“Cookie Notice”) you will find information on what cookies are, what cookies may be set when you visit www.amadeus.com, and how to manage them.

What is a cookie?

A cookie is a small file placed on your device (e.g. computer or mobile phone) when you visit a website.

Cookies are used to make your use of the website easier as well as provide business and marketing information to the website operator.

The term ‘cookies’ includes similar technologies for collecting and storing information, such as Local Shared Objects (commonly referred to as "flash cookies") and web beacons or web bugs (including transparent or clear gifs).

Types of cookies

There is a distinction between session cookies and persistent cookies, and between first party and third party cookies.

Session cookies allow actions to be tracked during a single browser session. They are deleted from your device when you close the browser. Persistent cookies remain on your device between sessions and allow a website to “recognize” a user on their return, and to remember their preferences. These cookies will remain stored on your device until deleted or when they have reach a specified expiry date.

Session and persistent cookies can be either first or third-party cookies. A first-party cookie is set by the website being visited, whereas a third-party cookie is issued by a party other than website being visited.

Opting out of cookies

We use cookies to ensure that we give you the best experience on our website, and to allow us to improve our site. By continuing to browse the site without making any changes to your browser settings to restrict or delete cookies, you are consenting to our use of cookies in this way.

Browsers can be set to allow you to reject all cookies, or to accept cookies from websites only for the duration of your visit. Some browsers will allow you to reject just third party cookies. If you want to know how to do this please look at the help menu on your browser. Please be aware that if you choose to delete or restrict cookies, some features of this website may not work.

For general information about cookies and how to disable them, please visit http://www.allaboutcookies.org/

How we use cookies

We use session and persistent cookies for the following purposes:

Strictly necessary cookies - These are essential cookies that are required for the operation of the website and to allow you to use its features. They include, for example, cookies that enable you to log into secure areas of our website and carry out specific tasks.

Analytical/performance cookies – These cookies collect anonymous information about how visitors use our website. This aggregated information is used help us to improve the way our website works.

Functionality cookies - These cookies are used to recognize you when you return to our website, record information about choices you have made, and allow us to tailor the website to your needs. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of location preference).

Targeting cookies - These cookies record your visit to our website, the pages you have visited, the links you have followed, and information from IP addresses. These cookies will be used to make our website and the advertising displayed on it more relevant to you and your interests.

We may use third party service providers to perform these services for us, and when this is the case, the cookies may be set by a third party (third party cookies) with our permission. The third party service providers may share information with other parties. These cookies are not controlled by Amadeus. The third party cookies are identified in the ‘detailed table setting out cookies used’ list below.

Embedded content

Sometimes we embed images, videos, or other content from third party websites. As a result, when you visit the page featuring this content you may be presented with cookies from these websites. We do not control these cookies and cannot prevent these sites or domains from collecting information on your use of this content. You should check the relevant party’s website for more information.

Social networking and sharing tools

On some pages we may feature embedded share buttons or widgets that allow you to share content with friends through a number of social networking sites. These social networking sites may set cookies that can identify you as an individual when you are also logged into their services. We do not control these cookies and you should check with the relevant website to see how your information is used.

Detailed table setting out cookies used

The table below details the most frequently used cookies on www.amadeus.com and explains their use. We will keep our cookies lists as up to date as possible.

COOKIE NAME	FIRST / THIRD PARTY	FUNCTIONALITY	DESCRIPTION
cookies_acepted	1^st	Functionality Cookies	When the user accepts our cookies, we set up this one not to ask him/her again
BIGipServer~Corporate~WCM	1^st	Strictly Necessary Cookies	The load balancer uses this cookie to maintain a user in the same machine during a session
JSESSIONID	1^st	Strictly Necessary Cookies	This cookie is used to identify you as a user between pages during a session.
SS_X_JSESSIONID	1^st	Strictly Necessary Cookies	This cookie is used to identify you as a user between pages during a session.
ALIAS	1^st	Strictly Necessary Cookies	This cookie is used to identify you as a user between pages during a session.
__utmv	3^rd	Analytical/Performance Cookies used to store visitor-level custom variable data.	Google Analytics (*)
__utma	3^rd	Analytical/Performance Cookies used to distinguish users and sessions.	Google Analytics
__utmb	3^rd	Analytical/Performance Cookies used to determine new sessions/visits. Expires in 30 min.	Google Analytics
__utmc	3rd	Analytical/Performance Cookies	Google Analytics
__utmz	3rd	Analytical/Performance Cookies used to store the traffic source or campaign.	Google Analytics
_gat	1st	Analytical/Performance Cookie used to throttle the request rate. Expires in 10 min.	Google Analytics
_ga	1st	Analytical/Performance Cookies used to distinguish users. Expires in 2 years.	Google Analytics
s_cc	1st	Analytical/Performance Cookie. Determines whether cookies are enabled in the browser	Adobe Marketing Cloud (**)
s_sq	1st	Analytical/Performance Cookie. Stores information about the previous link clicked.	Adobe Marketing Cloud
s_fid	1st	Analytical/Performance Cookie. A 'fallback' visitor identifier. It contains a randomly generated, unique id.	Adobe Marketing Cloud
s_nr	1st	Analytical/Performance Cookie. Stores date of visit and if visitor is new or returning.	Adobe Marketing Cloud
utag_main	1st	Analytical/Performance Cookie used by Tealium (Tag Management System) in order to serve analytics cookies.	Adobe Marketing Cloud
Is	3rd	Analytical/Performance Cookies	Idio Analytics & Personalization Service - This session cookie, in conjunction with the iv cookie, enables identifying anonymously - no IP is collected - a visitor’s session.
Iv	3rd	Analytical/Performance Cookies	Idio Analytics & Personalization Service - This persistent cookie anonymously - no IP is collected - identify a blog visitor for purpose of enabling Amadeus to track visitor’s actions across the blog.
eBusinessCookie1	1st	Used by KANA for external authentication/authorization	Used only in eSupport Centre
lsp-login-profileid8701	1st	Used for saving login information (last 4 digits change in each release)	Used only in eSupport Centre
lsp-login-logintype8701	1st	Used for saving login information (last 4 digits change in each release)	Used only in eSupport Centre
lsp-login-officeid8701	1st	Used for saving login information (last 4 digits change in each release)	Used only in eSupport Centre
lsp-login-agentsign8701	1st	Used for saving login information (last 4 digits change in each release)	Used only in eSupport Centre
lsp-login-username8701	1st	Used for saving login information (last 4 digits change in each release)	Used only in eSupport Centre
lsp-login-userid8701	1st	Used for saving login information (last 4 digits change in each release)	Used only in eSupport Centre
lsp-login-organisation8701	1st	Used for saving login information (last 4 digits change in each release)	Used only in eSupport Centre
isLoginFromSSO8701	1st	Used for saving login information (last 4 digits change in each release)	Used only in eSupport Centre
esc-google-trans	3rd	Used for the Google Translate plug-in	Used only in eSupport Centre
googtrans	3rd	Used by the Google Translate plug-in	Used only in eSupport Centre
LBROUTEID	1st	Used by Load Balancer, stores the nodes the user is connected to	Used only in eSupport Centre
com.silverpop.iMAWebCookie	1st	Analytical/Performance Cookie used by Silverpop to assign a Unique Identifier to the visitor. Used to pass individual identity to Engage along with specific actions.	Silverpop Engage
com.silverpop.iMA.page_visit	1st	One “per session” cookie created for each page visited in the session. Used to distinguish the first visit to a webpage by an individual from subsequent visits.	Silverpop Engage
com.silverpop.iMA.session	1st	The Unique Identifier for the current browsing session. Used to associate a series of individual events to a single functional browsing session.	Silverpop Engage
cookie_notice_acepted	1st	Set when the user accepts the cookies in order not to ask them again.	Functionality Cookies
_icl_current_language	1st	Remembers user language preference	Functionality Cookies
inbound_referral_site	1st	Remembers visitor journey for analytical tracking	Analytical/Performance Cookies used to store visitor-level custom variable data.
wp_lead_uid	1st	Remembers visitor journey for analytical tracking	Analytical/Performance Cookies used to store visitor-level custom variable data.
lead_session	1st	Remembers visitor journey for analytical tracking	Analytical/Performance Cookies used to store visitor-level custom variable data.
AWSELB	3rd (app.hubspot.com)	AWS Elastic Load Balancer	Performance Cookies. Amazon
_gauges_unique_hour	3rd (hubspot.com)	Gauges Analytics	Performance Cookies.
_gauges_unique_day	3rd (hubspot.com)	Gauges Analytics	Performance Cookies.
_gauges_unique_month	3rd (hubspot.com)	Gauges Analytics	Performance Cookies.
_gauges_unique_year	3rd (hubspot.com)	Gauges Analytics	Performance Cookies.
_gauges_unique	3rd (hubspot.com)	Gauges Analytics	Performance Cookies.
apex__product	3rd (hubspot.com)	Salesforce Analytics	Strictly Necessary.
__hstc	3rd (hubspot.com)	Hubspot Analytics. The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) (Expires: 2 years)	Targeting.
__hssrc	3rd (hubspot.com)	Hubspot Analytics. Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value "1", and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. (Expires: None. Session cookie)	Targeting.
__hssc	3rd (hubspot.com)	Hubspot Analytics. Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp. (Expires: 30 min)	Targeting.
hsfirstvisit	3rd (hubspot.com)	Hubspot Analytics. This cookie used to keep track of a user's first visit. (Expires: 10 years)	Targeting.
hsPagesViewedThisSession	3rd (hubspot.com)	Hubspot Analytics. This cookie used to keep track of page views in a session. (Expires: Session cookie)	Strictly Necessary.
hubspotutk	3rd (hubspot.com)	Hubspot Analytics. This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. (Expires: 10 years)	Strictly Necessary.
hubspot.hub.id	3rd (hubspot.com)	Hubspot Authentication	Strictly Necessary.
hubspotauth	3rd (hubspot.com)	Hubspot Authentication	Strictly Necessary.
hubspotauthcms	3rd (hubspot.com)	Hubspot Authentication	Strictly Necessary.
hubspotauthremember	3rd (hubspot.com)	HubSpot Authentication	Functionality.
_hs_opt_out	3rd (hubspot.com)	Opt out of HubSpot tracking. This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies. (Expires: 2 years)	Targeting.
__hs_do_not_track	3rd (hubspot.com)	This cookie is set when you give users the choice to opt out of cookies and they choose to do so. It disables tracking and personalization. (Expires: 2 years)	Targeting.
hubspotutktzo	3rd (academy.hubspot.com)	Time Zone Offset	Functionality.
__hluid	3rd (hubspot.com)	In-app usage tracking	Targeting.
mp_id_mixpanel	3rd (hubspot.com)	In-app usage tracking	Targeting. Mixpanel.
__hs_testcookie	3rd (hubspot.com)	This cookie is used to test whether the visitor has support for cookies enabled. (Expires: Session cookie)	Targeting.
ELOQUA	3rd (eloqua.com)	This cookie has a value pair of guid = randomly generated string of characters and numbers.	Targeting.
ELQSTATUS	3rd (eloqua.com)	This cookie gets dropped automatically.	Targeting.

(*) Google Analytics – These cookies are used to collect information in an anonymous form about how visitors use the website. The information is used to compile reports and help us improve the site. Click here for an overview of privacy at Google http://www.google.com/analytics/learn/privacy.html

(**) Adobe Marketing Cloud – These cookies are used to collect information in an anonymous form about how visitors use the website. The information is used to compile reports and help us improve the site. Click here for an overview of privacy at Adobe http://www.adobe.com/privacy.html