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- Safe Travel & Services joins with Amadeus to elevate its customer service offering
Safe Travel & Services joins with Amadeus to elevate its customer service offering
Amadeus has signed a technology partnership agreement with Safe Travel & Services, one of the leading travel agencies in the UAE. The travel company provides a comprehensive range of services for individual travelers, corporate clients, and groups from and to the United Arab Emirates, including customized packages and visa services.
Under the agreement, Safe Travel & Services and its customers will benefit from a wide range of Amadeus products and solutions. These include Amadeus Online Suite, an omni channel e-commerce solution to expand online presence and deliver a wealth of quality tailored content; Business Management Platform, incorporating various solutions such as robotic ticketing tools and sales data management systems to support pricing, analysis, and ticketing automation through a single platform.
Also included in the portfolio is Amadeus All Fares Plus, which helps agents find the best air deals by comparing multiple content sources, including NDC-enabled content, and Amadeus B2B Wallet to offer payment options. The services will go live in October 2022.
Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, said: “With travel gaining momentum as more countries open their doors to travelers, we are committed to supporting Safe Travel & Services in rapidly finding the best air deals for their customers and providing a seamless end-to-end travel payments solution offering greater choice, reach, and orchestration.”
Raed Baidas, General Manager of Safe Travel & Services, said: “To address the challenges of the modern tourism industry, we know that planning, developing, and adapting to the evolving needs of the market is key to our success. Adopting Amadeus’ latest technology solutions will help us realise our ambitions and position us strategically at a premium level as we strengthen our customer relationships and take our value-offering to the next level.”
As the travel ecosystem evolves, the industry is ready to upgrade and enhance systems and processes and have in place the tools to meet customer demands and expectations.
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