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Press release

Amadeus reinforces commitment to the cruise industry

October 6, 2020

Last updated: November 6, 2020

3 Min read

Kim Axtell

Corporate Communications - Amadeus

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Amadeus Cruise Portal has new content, more choice and enhanced technology to automate the booking process for travel sellers

While most cruise lines continue to recover from the impact of COVID-19, consumer interest in sailing and the demand for cruise travel in 2021 is on the rise with bookings being made up to 18 months in advance.¹

To help travel sellers currently booking for 2021 and beyond, Amadeus has launchedAmadeus Cruise Portal , which features more content, functionality and packages for all types of travel agencies booking cruise. This global solution is available now in the United States and Canada, and it will be introduced in UK and Ireland at the end of the year, and then progressively rolled out to other markets.

Using this tool, agents will have access to bookable content from 30+ cruise lines which is almost double to what was previously offered. They can upsell pre-and post-cruise content such as air, hotel, transfers or insurance and easily offer cruise upgrades and amenities to boost revenues and efficiencies. The solution also enables travel sellers to work smarter, faster, and in real-time from a single screen, eliminating the need to alternate between resources to find the best content.

The Amadeus Cruise Portal integrates with Amadeus Selling Platform Connect, which allows it to be accessed from anywhere on any device at any given time, regardless of the GDS affiliation. Its extensive features include comparisons, real-time pricing and a variety of rich multimedia content to inspire travelers. With just one click at any point in the booking process, travel agents can synchronize the booking data with the cruise line which ensures reliable data at all times.

“Amadeus Cruise Portal has provided Kognitiv with a very robust cruise inventory that will allow us to provide everything that is available in the market, in all our points of sale around the world,” said Rodrigo Diaz de Rivera, VP Global Airline Solutions, Kognitiv. “The platform is very intuitive, easy to use and provides our agents with the right tools to fulfill their duties with the highest standards.”

“The Amadeus Cruise Portal underscores our commitment to the cruise industry and to our customers who have been seeking a complete cruise booking solution, said Flavio Mesquita, Senior Vice President, Retail Travel Agencies, Americas, Amadeus. “The new tool will provide much-needed value with its state-of-the-art technology. Also, the continuous investment by our global team of cruise industry experts will ensure travel sellers can provide optimum cruise journeys in 2021 and beyond.”

For travel agencies looking to reduce cost and save time in building their own customized application, Amadeus offers two more versions of the Cruise Portal-- Standard White Label and Premium.

The Standard White Label version offers B2B and B2C interfaces, dynamic packaging for those who purchase air, customer branding, user and rules management, and cruise line preferencing. The Premium White Label offers all the features of the standard version, along with cruise groups management, exchange rate module, insurance add-on, as well as a payment gateway integration, all custom built.

Amadeus has teamed up with a leading global cruise travel technology provider, Odysseus Solutions to bring Cruise Portal to our customers. This enables the Amadeus Cruise Portal to deliver more content quickly and significantly shortens the implementation time.

¹TravelPulse , August 19, 2020

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