Press release

MGM Resorts International deploys Amadeus’ transformative Central Reservation System to enhance distribution capabilities

February 20, 2025
Last updated: March 31, 2025
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Exterior of the Bellagio hotel in Las Vegas.
Laura Cobbold
Laura Cobbold
Corporate Communications - Amadeus
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MGM Resorts International has completed the deployment of the next generationAmadeus Central Reservation System (ACRS) across MGM Resorts’ North American hotels, including Las Vegas and regional hotels.The cloud based ACRS offers advanced distribution capabilities enabling MGM Resorts to efficiently connect with its branded and third-party distribution channels.


As Amadeus’ second ACRS customer, MGM Resorts has been working collaboratively to implement ACRS as the newest top-tier hospitality central reservation platform. MGM Resorts and Amadeus have also cooperated on several innovative ACRS capabilities, including those supporting MGM Resorts’ strategic business partnerships.


This new implementation addresses MGM Resorts’ goals to substantially reduce manual data management within its distribution ecosystem and prioritize its advanced connection strategy with key third-party partners.


ACRS offers technology architecture that further enables ultra-high availability and ultra-fast response times, meeting the needs of all hotel types from global chains to independent luxury hotels and resorts.

“We chose to move forward with Amadeus based on the potential we saw in the ACRS. With the strong process‑oriented approach Amadeus is known for, we knew that together we could augment ACRS with what was needed for MGM Resorts. We are delighted to now be live across all of our North American hotel properties and look forward to the continued innovations possible through our partnership with Amadeus.”  

Sarah Fults Vice President Distribution, MGM Resorts

 “I’m excited to continue to bring Amadeus’ next generation ACRS Hospitality platform to the industry through our exceptional partnership with MGM Resorts. With its unique attribute‑based data modeling and other market‑leading technologies, ACRS transforms the way hotels can provide personalized merchandising to their guests. From global chains to independent luxury hotels and resorts, ACRS empowers hoteliers to increase revenues, enhance the guest experience and improve operational efficiency.”

Peter Waters EVP, Hotel IT, Hospitality, Amadeus

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