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Press release

VINCI Airports and Amadeus team up to build a foundation for increased automation at Belgrade Airport

June 24, 2020

Last updated: August 4, 2021

2 min read

Jennifer Fernandez

Corporate Communications ,

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IT modernization will enable  Serbia’s largest airport to deliver  personalized passenger experiences, streamline existing processes,  and support new services. 

With ambitious plans tomodernizeBelgradeNikola TeslaAirport and establish a platform for automationVINCIAirports required a complete customerand flightmanagementsystembuilt for the future. That’s whyBelgrade airport,as part of VINCI Airports,hasturned to Amadeusto transform check-in and flightmanagement operations with the deployment of itsAltéaDeparture Control for Ground Handlers solution . The solution pavesthe way for new services toprovidepassengerswitha tailored experience, key to restoring traveler confidence in today’s changed travel environment.

The seven-year partnershipwill seeAmadeustechnologydeployedat BelgradeNikola TeslaAirportto streamlineservicesand lay the foundations for greater automation to cater for the needs of different traveler types. By automating key processes and guiding agents to follow best practice, services can be personalized based on a passenger’s profile or airline policy and ensures last-minute revenue opportunities can be maximized.

Amadeus’ solution will enablean efficientsinglesystem approach, meaningground handlingagentsdonot have to waste time learning how to use multipleairlinesystemsand resources can be deployed to focus on serving passengers. Amadeus’ flight management capability will be used tocentralizeload controlling to increase efficiencyand ensure baggage is loaded in a way that optimallybalancesthe weight of aircraft.

Meanwhile, airlineswill soon beable to apply specific business rules and serve passengers in a tailored wayat BelgradeNikola TeslaAirport. Carriers that use alternative departure control systems no longer need to deploy them locally at Belgrade as agents can now access third-party systems from a single Amadeus graphical user interface.

ZarkoSuvacarov, COO,Belgrade Airportsaid: “Our goal is to makeBelgradeNikola TeslaAirportthefuturehub in Southeast Europe.With a mix of full-service and low-cost carriers, we know we need to provide choice for a range of customers and support the services they want.Weaim to significantly improve the level of service, comfort and variety of commercial offer at Belgrade Nikola Tesla Airport.”

He added: “The Amadeus solution provides a modern,reliable and widely-usedsystem that can optimize our own internal processesandhelp us toprovide more services to airlines and passengers. This includessupportingservices which will allow us to quickly adapt to travelers’ needs.”

YannickBeunardeau,Vice President Airport IT, EMEA, Amadeus, added: “VINCI Airports has exciting plans for Belgrade, which is set to become a key transport hub in the Balkans. With the support of modern, scalable systems, Belgrade can simultaneously offer the personalized services that today’s passenger expects, as well as prepare for a more automated future which will enable the airport to adapt to the new and urgent challenges posed by COVID-19.”

VINCI Airports signed a 25-year concession contract in March 2018 to finance, operate and upgrade the airport, with VINCIAirportsassuming control inDecember 2018.VINCIAirportsaims to increase the number of passengers using BelgradeNikola TeslaAirport from6,2million per year to 15 million within its concession.

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