Just one DCS
Manage check‑in and boarding with just one tool
Operating multiple departure control systems is complex and inefficient. Replace them all with a single, easy‑to‑use DCS from Amadeus.
Amadeus Altéa DC for Ground Handlers – Customer Management
Manage check-in and boarding with just one departure control system (DCS), which connects to your airline clients.
Replace multiple DCS connections
Amadeus Altéa DC for Ground Handlers – Customer Management allows you to connect to all your airline customers, instead of having multiple DCS connections.
Do it all with one tool
With Amadeus Altéa DC, you can handle passengers from all of your airline customers, including both Altéa and non-Altéa airlines.
Offer more personalized services
For passengers of airlines using Altéa, Amadeus Altéa DC allows you to offer more personalized services that reflect the policies of each airline.
Ensure real-time updates
Couple Altéa DC – Customer Management with Altéa DC – Flight Management and maintain two-way communication ensuring real-time updates with aircraft ramps and load controllers.
Amadeus Altéa DC for Ground Handlers – Customer Management
Handle last minute flights with ease
Ground handlers need to be flexible in order to manage last minutes flights. That’s why we made our DCS flexible too.
Respond to last minute requests
An included ad‑hoc flight mode lets you respond to last minute requests, such as when you have just a few hours to accommodate the handling of a new airline or aircraft.
Design custom seat maps
With this tool, you can design seat maps according to aircraft characteristics, for example allocating seats suitable for infants or passengers with reduced mobility.
Manually process weight and balance
For last minute requests, you can use our weight calculation tool to process manually the weight and balance of the aircraft.
Fast and safe turnaround
The functionalities of Altéa DC for Ground Handlers – Customer Management makes it possible for you to turn around unexpected flights quickly and safely.
Community benefits
Benefit from belonging to a strong community
When you join Amadeus Altéa Departure Control, you’ll be joining the world’s largest ground handling community in terms of numbers and traffic generated.
At Amadeus, we service 100+ ground handler customers, officially making the Altéa community the world’s largest in terms of numbers and traffic generated.
Our departure control system works on a shared infrastructure; this means all product updates and enhancements are automatically rolled out so your solution will never be out of date.
New product enhancements will be rolled out to you at no additional cost. It’s simply a benefit of being a part of our community.
Amadeus Altéa DC for Ground Handlers – Customer Management lets you maximize your business reach: you could work with charters, LCCs, last-minute flights and full service carriers with speed and efficiency.
Optional modules
Boost your service offering with these modules
A range of additional self‑service modules are available for Amadeus Altéa DC for Ground Handlers – Customer Management, giving your passengers and agents more check‑in options.
Check-in is now a flexible process. Passengers can choose to check in at self-service kiosks (both on the airport site and not), or online (from a PC or mobile device). This gives more choice, flexibility and helps make the best use of your resources, reducing costs by up to 30%.
Offer your passengers the convenience of self-boarding at departure gates. This frees up your agents to handle any passenger queries, making better use of their time and helping your airline clients meet their push back slots.
You can use Amadeus Altéa DC for Ground Handlers – Customer Management on mobile devices, making it possible for agents to ‘roam’ the airport, reducing queues and speeding up passenger processing. You can also handle disruptions and provide personalized services to VIP passengers.
All Amadeus Customer Management modules integrate fully with our core system and use the same data sources. With more check-in and boarding options, you can enhance your service levels.
Amadeus works with 3rd party document verification providers so you can ensure that passengers are in possession of valid travel documentation (e.g. visas, passports and identity cards) prior to flying.
With Amadeus Airport Pay, you can handle payments for airline ancillary services (e.g. excess luggage, seat upgrade, lounge access) for any passenger and any airline, using a multitude of payment settlement options. What’s more, because Airport Pay is wireless, you can process payments anywhere, assured of full integration with your DCS and compliance with PCI-DSS regulations.
Not all pieces of luggage are standard. Sometimes, you will be required to handle fragile, oversized or heavy baggage which require specific calculations for weight and balance, as well as associated pricing. With Amadeus EBP, airlines can include policies for baggage exceptions, so you can accept ‘special luggage’ and upload the relevant information to your flight management application.
When disrupted passengers need to be compensated, they want a fast and efficient response. Previously available to subscribed airlines only, we have made our compensation management tool accessible to ground handlers, directly from your DCS. Now you can authorize, issue and print non-monetary compensation vouchers for all airlines.
More for ground handlers
Amadeus Altéa DC for Ground Handlers – Flight Management
Ensure perfect load distribution, a faster turnaround and more on‑time departures with Amadeus Altéa DC for Ground Handlers ‑ Flight Management.