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Press release

Vietnam Airlines successfully implements Amadeus’ Altéa Passenger Service System (PSS)

June 26, 2024

2 min read

John Webb

Corporate Communications, Amadeus, APAC

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Hanoi, 12 June 2024 - Vietnam Airlines has successfully implemented Amadeus’ enhanced passenger service system (PSS) technology, in addition to a host of other related technology solutions. This is a testament to the carrier’s ongoing digital transformation.

Amadeus’ Altéa PSS offers Vietnam Airlines comprehensive inventory, reservation, ticketing, departure control and digital solutions for end-to-end efficiencies, to enhance user experience. This system also equips Vietnam Airlines with best-in-class technology capabilities in aviation and tourism, thereby helping to improve operational efficiency.

The Altéa PSS also enables Vietnam Airlines to deliver modern, efficient reservation services for front-line employees to aid passengers in purchasing, changing and using services from the airline.

Vietnam Airlines is also transitioning to the Xchange Payment Platform (XPP) from Outpayce, Amadeus’ payments business. This platform allows Vietnam Airlines to easily accept a wide range of card and alternative payment methods from travelers. With XPP, the carrier can accept payments globally, by connecting to a wide range of specialist partners.

Commenting on these milestones,Mr. Dang Anh Tuan, Executive Vice President of Vietnam Airlines, stated: "We are delighted to collaborate with Amadeus, a recognized global travel technology leader. The partnership will enable us to use innovative solutions to improve our operations, customer service and competitiveness. With Amadeus' technologies, we are now able to offer more tailored and smooth experiences to our passengers, across all channels and touchpoints. The successful implementation of the new Passenger Service System is an important milestone for Vietnam Airlines in its journey to becoming a digital airline, improving customer experience as well as our operational efficiency."

Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus said: “We achieved a very exciting technology upgrade with Vietnam Airlines and are proud to work hand-in-hand with the carrier on its transformation journey. Travel continues to be a catalyst of growth in Asia Pacific and we are confident that Amadeus technology offers the best way for airlines and travel players to grow their businesses. Vietnam Airlines has a steadfast partner in Amadeus and we believe that this successful implementation of the Altéa PSS and components is just the beginning of a great partnership."

Playing a pivotal role in air transportation in Vietnam and the region, Vietnam Airlines continuously expands its fleet, network and service quality. Passengers highly appreciate Vietnam Airlines flights for their excellent service quality, high punctuality rates, dedicated staff, and unique Vietnamese cultural identity. To build on these strengths, Vietnam Airlines is constantly integrating latest advances across its entire business. Deploying the Amadeus Altéa passenger service system showcases Vietnam Airlines' ambition to become a digital airline by 2025.

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