Press release

New Amadeus report finds trust, security, and governance are key enablers to scale AI across corporate travel

June 24, 2026
3 min read
New Amadeus report finds trust, security, and governance are key enablers to scale AI across corporate travel
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Orchestrating Success reveals transformative AI tools are ready, but their successful adoption depends on strong foundations


Report points to AI use cases already taking shape in Amadeus Cytric and across corporate travel



Effective governance is emerging as a key priority for corporate travel managers as they work to build the trust required for wider AI deployment. That is according to a new report released today by Amadeus, which highlights both current and emerging AI use cases and explores how new tools can help both business travelers and corporate travel managers.


Orchestrating Success finds AI is poised to fundamentally transform the role of the travel manager. By automating repetitive tasks such as handling policy queries, approvals, and disruption management, new AI-powered solutions can free travel managers to focus on forecasting, risk management, and wellbeing, deepening the value travel creates for organizations.


However, realizing this potential depends on building trusted foundations. Organizations that combine innovation with strong governance, security, and oversight will be best positioned to unlock the next generation of AI-enabled corporate travel experiences.


“New AI capabilities are bringing the industry closer to a truly orchestrated travel experience, connecting booking, policy, expense, disruption management, and duty of care. Orchestrating Success reveals how travel managers can harness these innovations to become strategic leaders at the center of travel programs.


With Amadeus’ foundation as a system of record, our deep integration across the industry, and our ability to run at production scale, supported by strong governance through our AI Office and strategic partnerships, we are helping the corporate travel industry embrace AI with integrity and trust. With our new report, Orchestrating Success, we’re excited to share some of the specific AI uses taking shape in Amadeus Cytric for our customers.”

Mark Cullen Chief Commercial Officer, Amadeus Cytric

AI creates opportunities for travel managers to become strategists

Orchestrating Success finds the greatest impact of AI may be on the evolving role of the corporate travel manager. Rather than acting as administrators of disconnected systems, they are increasingly positioned to become the orchestrators of their programs, combining AI-driven insight with human judgment to balance cost, compliance, duty of care and business outcomes.


As AI tools become more deeply embedded, travel managers will be better equipped to take a long-term view of travel strategy and play a more influential role within their organizations.

What will AI deliver for business travelers?

The report reveals that in the future, AI tools will be able to pull together information from across a trip to simplify the experience and free travelers to focus on the work itself. What might this look like?


  • Trip intent detection: AI tools to recognize a trip forming in emails and calendars and proactively suggests the flights, hotels, and transport to match.
  • Zero-touch trips: Bookings, payments, receipts, and expense claims flow automatically between connected systems, so travelers rarely touch admin.
  • Voice and hybrid booking: Travelers manage trips by voice or text across mobile, desktop, and collaboration tools, with every change reflected across channels.

What is coming next for corporate travel managers?

The report also highlights the next wave of AI tools hands travel managers real-time, natural-language control that turns policy management from a chore into a strategic lever. How?


  • Dynamic policy: AI tools to monitor events, demand, and disruption in real time and recommends temporary policy adjustments when conditions shift.
  • Automated configuration: AI tools to read policy documents and proposes system configurations automatically, cutting implementation effort while keeping a human in the loop.
  • Sustainability integration: AI tools to bring carbon impact into the booking decision and helps managers align travel with sustainability targets and track progress.

Orchestrating Success


The report combines insights from Amadeus executives, travel leaders at Flight Centre Travel Group and Microsoft, and corporate travel managers from UBS and the Institute of Travel Managers.


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