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Press release

Amadeus invests in CrowdVision to help airports manage growing passenger volumes

March 12, 2018

Last updated: May 11, 2020

2 min read

Candice Vallantin

Corporate Communications,

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CrowdVision uses computer vision and artificial intelligence to help airports manage passenger flows in real-time

With the International Air Transport Association (IATA) expecting 7.2 billion passengers to travel in 2035—a near doubling of the 3.8 billion air travellers in 2016—passenger volumes show no sign of slowing down. CrowdVision, Amadeus Ventures’ latest investment, is helping airports manage the growth, so travellers can benefit from faster check-ins and shorter security lines.

CrowdVision is an early stage company that uses computer vision software and artificial intelligence to help airports monitor the flow of passengers in real time to minimise queues and more efficiently manage resources. The software is designed to comply fully with data privacy and security legislation.

CrowdVision data improves plans and can help airports react decisively to keep travellers’ moving and make their experience more enjoyable. CrowdVision’s existing airport customers are benefiting from reduced queues and waiting times, leaving passengers to spend more time and more money in retail areas. Others have optimised allocation of staff, desks, e-gates and security lanes to make the most of their existing infrastructure and postpone major capital expenditure on expansions.

“Together with CrowdVision, we will be able to help airports to better anticipate and respond to traveller flows for better real-time, planning and investment decisions. We’re committed to helping airports improve their operations and performance, because when airports run smoothly, everyone benefits: airports can get more value out of their retail areas, more flights can take off on time, and travellers enjoy better journeys,” says Suzanna Chiu, The Head of Ventures at Amadeus.

“CrowdVision complements the existing Amadeus Airport IT portfolio to deliver additional insights and benefits to customers. Working with Amadeus will give us access to a huge network of airports and travel partners around the world. We’re looking forward to helping more airports operate more efficiently so we can all get to where we’re going without the stress of crowds,” says Fiona Strens, CrowdVision’s Chief Executive Officer.

Amadeus Ventures, the corporate venture arm of Amadeus, invests in start-ups sitting at the crossroads of travel and technology. Amadeus launched this initiative in 2014 and CrowdVision is the latest addition to a portfolio that includes start-ups such as Situm, Avuxi, Betterez, Bluesmart, BookingPal, Flyr and Yapta.

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