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Press release

96% of Singaporean travelers would be comfortable using digital health passports to help restart travel

April 7, 2021

3 min read

Joanna Seymour-Taylor

Head of Communications EMEA, Amadeus

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As the world begins to recover from Covid-19, the role of digital health data in enabling international travel to resume has become a hot topic among travelers, the travel industry and policymakers alike. A new global study commissioned by Amadeus has revealed that 96% of Singaporeans would be comfortable using digital health passports to help restart travel, the highest among the nine countries that were surveyed globally.

The study also looked at factors that travelers will take into consideration when it comes to storing health data and found that:

63% of Singaporean travelers would be more likely to store health data on an app where a travel company has partnered with a trusted healthcare company.
Three in four Singaporean travelers (74%) agreed that they would more likely feel comfortable sharing health data if the airline they frequently travel with offered a way to store travel health data in an app.
51% of Singaporean travelers said that having a travel app that could be used across the entire journey would greatly improve the overall travel experience, while 51% said they would be reassured that all their information is in one place, and 49% indicated this would reduce stress around travel.

While Singaporean travelers are receptive in sharing their health data, they remain cautious about traveling. With only 23% saying they would book international travel, within six weeks of restrictions lifting, compared with a global average of 41% across all the markets in the study.

Mieke De Schepper, Managing Director of Amadeus Asia Pacific, says, “Markets across Asia Pacific (APAC) have shown tremendous resilience in light of COVID-19 and this survey shows us that travelers want to start traveling again. Singaporeans have the highest level of receptiveness when it comes to digital health passports amongst other APAC and western countries. The survey proves that travelers are placing their confidence in digital health passports, which is key in shaping how travel will be rebuilt moving forward.”

De Schepper adds, “The travel industry is resilient and we will build it back better than before. This survey further highlights the need for all of us, within the industry, to work together with the government in order to achieve this."

Christophe Bousquet, CTO, Amadeus, comments,
“This study highlights once more the key role that technology will play in rebuilding travel. We’ve seen a shift since our lastsurvey , as travelers now place more focus on mobile and touchless technology, crucial areas that will clearly strengthen traveler confidence. It’s also very relevant to see that travelers are open to digital health passports and sharing their data as they move through the journey, once the right safeguards are in place. At Amadeus, we’re committed to rebuilding a better industry, together with our customers and partners.”

In the journey towards travel recovery, Amadeus has recently added new capabilities toTraveler ID , a secure platform that connects, digitalizes identity and health document verifications and automates traveler identification for a smoother travel journey. Traveler ID is part of Amadeus’ Safe Travel ecosystem that helps to restart travel by working with governments and travel providers to build and create a safe and trusted environment for travelers to begin traveling again.

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