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Press release

Amadeus and Hawaiian Airlines begin new technology journey with Altéa Passenger Service System agreement

December 9, 2021

Last updated: December 9, 2021

2 Min read

Chantal Boeckman

Corporate Communications

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Hawaiian Airlines signs long-term contract that includes reservations, departure control, data intelligence, and payment solutions

Amadeus has been selected by Hawaiian Airlines as its next-generation technology partner. Implementation of theAmadeus Altéa PSS suite will begin in Q1 2022 with targeted completion in 2023. Altéa is at the heart of theAmadeus Airline Platform , an open technology platform built for innovation, agile collaboration, and simplified interactions that will equip Hawaiian Airlines with the best technology to deliver superior service to its customers.

The airline will join a community of 200+ airlines around the world, shaping its operations and passenger experiences with leading technology from Amadeus. The Hawaiian Airlines and Amadeus partnership will enable Hawaiian Airlines to:

Deliver a modern, efficient reservations solution for front-line employees to aid customers in purchasing, changing, and using services from the airline.

Provide airport staff with a new, modern user experience to simplify complex tasks, resulting in more time to care for customers.

Connect to the Amadeus Payment Platform, allowing the airline to integrate modern payment services to Altéa and provide new payment capabilities for its customers.

Equip its teams with modern, seamlessly integrated technology that provides real-time access to data insights.

“The past few years have been transformative for Hawaiian Airlines in many ways and have led us on a path to take major steps in preparing for the future,” said John Jacobi, Senior Vice President of Information Technology at Hawaiian Airlines. “We look forward to this expanded partnership that now includes Altéa PSS, which increases our flexibility to introduce new products and allows us to create a great customer experience.”

“We are excited to welcome Hawaiian Airlines to the Amadeus community. We are confident that our partnership will enrich Hawaiian Airlines’ customer and employee experiences,” said Rajiv Rajian, Executive Vice President and Chief Commercial Officer, Americas, Amadeus. “We have built a close working relationship over the past several years, and we are thrilled to begin a new chapter with Hawaiian Airlines. We believe the Amadeus Airline Platform will deliver the technology to enable Hawaiian Airlines to deliver a superior traveler experience.”

Hawaiian Airlines is an existing user ofDeparture Control Flight Management , Amadeus’ load planning solution, and as part of this expanded partnership, the airline will implement Amadeus Departure Control Customer Management. Also, to help Hawaiian Airlines continue to be flexible and responsive to health and safety requirements, it will implementTraveler ID for Safe Travel , an Amadeus solution that allows passengers to verify their health documentation directly through the airline app or websites. Additionally, Hawaiian Airlines will be connected to theAmadeus Payment Platform , ensuring they can provide their customers a seamless payment experience.

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