Press release

Bayu Buana travel services reinvest in customer service and innovation with a renewed partnership with Amadeus

September 23, 2024
2 min read
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Shirlynn Oh
Corporate Communications,
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With a renewed partnership with Amadeus, Bayu Buana Travel Services, a leading travel agency in Indonesia aims to protect its longstanding reputation with some of the best travel technology on the market

With access to the Amadeus Travel Platform, Bayu Buana will be able to give its customers a huge array of travel options including NDC content from airlines, as well as offers from hotels, cruise ships, transfer companies and in-destination content from around the world to ensure a fully personalized trip and a great deal every time. 

Moreover, with Amadeus’ leading technology solutions, including advanced APIs, incredible travel search capabilities, AI powered solutions, and next-generation payment technology, Bayu Buana travel agents will be able to work more efficiently to focus on providing the best customer service to its customers.

Founded in 1972, Bayu Buana was the first travel agency listed on the Jakarta Stock Exchange. It has 500 employees spread across 22 branches throughout the country and is one of the most established and ambitious travel agencies in Indonesia.

Agustinus Pake Seko, President Director, Bayu Buana Travel Services says, “Indonesians have trusted us for more than five decades because Bayu Buana is committed to customer service and providing the best experience for travelers every time they come to us. We are proud of this longstanding legacy. With this new partnership with Amadeus, we are protecting our hard-won reputation by ensuring that we can give travelers even more options, and even better customer service well into the future.

With this partnership, Bayu Buana is committed to protecting its longstanding reputation as one of the best agencies in the country by having unrivaled travel technology at its fingertips to service its customers.

Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific says, “Much like Bayu Buana, Amadeus knows that excellent customer service requires a constant commitment to innovation and collaboration. We are proud to be chosen as a trusted partner by a company as well established as Bayu Buana. At Amadeus, we continue to invest in some of the best travel technology on the market to make travel easier, more personalized and enjoyable than ever before.”

Pictured above from left to right: Andy Yeow (MD, Travel Sellers, Indonesia, Amadeus), Kusuwandi Tamin (Director, Bayu Buana Travel Services), Javier Laforgue, (EVP, Travel Unit & MD, Asia Pacific, Amadeus), Agustinus Pake Seko (President Director, Bayu Buana Travel Services) Ramona Bohwongprasert (SVP, Southeast Asia and Inside Sales, Travel Sellers, Asia Pacific, Amadeus), Hardy Karuniawan (Independent Director, Bayu Buana Travel Services) 

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