Press release

Amadeus extends engagement with Australian Department of Home Affairs for Departure SmartGates Program

July 22, 2025
4 min read
row of departure gates in airport
Monica Hansen
Monica Hansen
Corporate Communications, Amadeus
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Amadeus is honoured to announce the extension of the collaboration between the Australian Department of Home Affairs and Vision-Box Australia, an Amadeus company. The new, multi-year agreement sees the delivery of continued support for the Departure SmartGates program across ten of Australia’s international airports, safeguarding the service levels of an operational capability that is mission-critical to the Australian Border Force. 


This extension reflects the Department’s commitment to continue leveraging advanced biometric self-service and Smart Gate technologies to support smooth border operations and facilitate secure and efficient international travel.


As part of the agreement, a mid-life refresh of the Departure SmartGates infrastructure will be undertaken, extending the useful life of existing assets and ensuring the system is underpinned by contemporary technology and platforms.


A key component of this refresh is the deployment of Amadeus Visiontec Facial Recognition technology, which will enable the Departure SmartGates to benefit from the most current versions of facial recognition algorithms. This advanced solution is designed to stay up to date with the changes in biometric matching, contributing to a more efficient and secure traveller identification process.


Amadeus, through its fully owned subsidiary Vision-Box Australia, has been the provider of Departure SmartGates technology to the Department of Home Affairs since the inception of the program in 2015, supporting the Australian Border Force on its journey to modernise its border control systems.


"We are deeply grateful for the continued trust placed in Amadeus by the Australian Department of Home Affairs and the Australian Border Force. This renewed agreement not only strengthens our longstanding position as a key service provider to the Australian border, but also underscores our shared vision for smart, secure and efficient borders.

By integrating our proprietary Visiontec Facial Recognition technology, we aim to enhance the traveller experience while upholding the highest standards of border security. We remain committed to supporting Australia’s seamless travel initiatives and contributing to the safety and efficiency of its border operations."

Jean-Francois "Jeff" Lennon Senior Vice President, Global Business Development Border Authorities, Amadeus

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