Solutions
- Airlines
  - Amadeus for Airlines
  - Products
- Airports
  - Amadeus for Airports
  - Products
- Border Authorities
  - Amadeus for Border Authorities
  - Products
- Corporate Travel & Expense
  - Products
  - Capabilities
  - Integrations
    - Travel & Expense Solution for Microsoft Teams
- Travel Sellers
  - Products
  - Content
- Hospitality
- Payments & e-invoicing
  - Outpayce
  - Voxel: B2B Payments and e-Invoicing
- Traveler behavior is changing at every touchpoint.
  
  Explore bold ideas, lead with cutting-edge tech, build powerful partnerships, and contribute to lasting impact.
  Discover more
Support & Training
- Support
- Training
- Already a customer?
  
  Log into Amadeus Service Hub for product news, learning materials, and customer support.
  Login
Partners
- Amadeus Partners
  
  At Amadeus, we value strong partnerships with different players across the travel ecosystem. Gain access to our solutions to develop your portfolio, reach new customers and add to your bottom line.
- Landmark partnership between Amadeus and Google Cloud
  
  Learn how this collaboration strengthens Amadeus' multi-cloud approach and AI innovation to improve efficiency, reliability and growth in travel.
  Read more
Resources
- Trending Topics
- Connected journeys: How will technology transform travel in the next decade?
  
  From AI-driven planning and biometric check-ins to smarter disruption management.
  Read the report
- Six travel trends that will redefine how we travel in 2026 and beyond
  
  Amadeus, in collaboration with Globetrender, unveils the tech, policy and innovation coming to transform the face of travel.
  Discover now
Company
- About Amadeus
  - About us
  - Leadership
  - Awards
  - Locations
- Careers
- Innovation
- Sustainability (ESG)
  
  Learn how we’re working to make travel a force for good.
- Amadeus Global Report 2024
  
  Get an overview of our company in 2024 from a business, financial and sustainability perspective.
  Access report
- Latest financial results
  
  Amadeus published its financial results for Q3 2025.
  View the results

Press release

Lufthansa Group and Amadeus agree to renew their 30-year technology partnership

March 7, 2019

Last updated: April 10, 2019

2 min read

Laura Cobbold

Corporate Communications, Amadeus

Share it!

Lufthansa Group agrees to renew its Altéa contract

Partnership with Amadeus expanded to include new areas of collaboration

The Lufthansa Group and Amadeus announce today an agreement to renew their longstanding technology partnership.

Through the deal, Amadeus’ Altéa Passenger Service System (PSS) will continue to provide Lufthansa, Austrian Airlines, Brussels Airlines and Swiss International Air Lines with their IT systems for reservation, inventory and departure control. In addition, the Lufthansa Group and Amadeus are also expanding their partnership to add further areas of collaboration. Areas in which Amadeus technology is supporting the Lufthansa Group range from operations and merchandising & shopping to disruptions management.

“Amadeus and the Lufthansa Group are two companies, founded in Europe, driving growth and digitalization across the world,” says Dr. Roland Schütz, Executive Vice President Information Management & Lufthansa Group CIO. “Amadeus systems will continue to support the Lufthansa Group through industry-leading solutions that foster innovation.”

“We are very proud to announce an agreement to expand our partnership with Lufthansa Group today,” says Julia Sattel, President, Airlines, Amadeus. “Our partnership is based on a deep mutual understanding and respect, and this agreement is proof of the collaborative, individual approach we take with our customers. Amadeus’ industry-leading technology supports the Lufthansa Group to pursue its business goals.”

Some of the many areas that Amadeus and the Lufthansa Group are working on together include:

Passenger Recovery:Swiss partnered with Amadeususing agile methodology to launch this solution which optimizes and automates the end-to-end transfer of passengers with greater speed and efficiency at times of disruption. Amadeus Passenger Recovery can analyze multiple flight disruptions, considering each traveler's itinerary and their overall value. In its first time in action for SWISS, 100 passengers were rebooked in just three minutes after their flight was cancelled. Since its launch with SWISS, Passenger Recovery has also been implemented at Lufthansa and Austrian Airlines and is being deployed later this year at Brussels Airlines.
Airport Pay: Due to a shared goal to improve the passenger experience at the airport, the Lufthansa Group was Amadeus’launch partner for Amadeus Airport Pay, which allows passengers to make airports payments regardless of check-in infrastructure. It’s the first wireless payment solution in the industry, which accepts EMV chip card payments and can be used by multiple airlines, ground handlers, and banks. Lufthansa is now rolling out the solution in over 170 airports worldwide.
Shopping & Merchandising: Amadeus technology has long-powered Lufthansa’s website and digital channels. One example that is helping drive sales isLufthansa Cash & Miles , an innovative solution, which allows passengers to partly pay for flights with miles, by using a sliding scale.

TO TOP