Press release

Malaysia Airlines builds seamless passenger experience with Amadeus Travel Ready integration

August 21, 2025
Last updated: January 27, 2026
2 min read
Shirlynn Oh
Corporate Communications
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Carrier becomes first in South-East Asia to deploy technology which digitalizes and verifies documents at check-in

Malaysia Airlines has signed a new partnership with transformative travel technology provider Amadeus which sees the flag-carrier deploy Amadeus Travel Ready. The solution digitalizes and verifies travel documents - such as passports, visas and health documents - at every stage of the journey, boosting efficiency and reducing friction.


Clarence Lee Chin Ken, Group Chief Digital Officer from Malaysia Aviation Group, said: “Traditionally, travelers have to present the same identity documents repeatedly—at check-in, baggage drop, security, and boarding—creating manual checks and long queues. Malaysia Airlines is taking a step forward by digitalizing identity verification for our customers with Amadeus Travel Ready.


By enabling our passengers to upload and verify their travel documents ahead of time during the online check-in process, the feature reduces congestion at airports and enables a more seamless flow through each stage of the journey. More importantly, we are laying the foundation for a fully biometric, seamless journey in the future."


Malaysia Airlines is the first airline in south-east Asia to deploy Amadeus Travel Ready. The carrier has integrated digital verification into its online and mobile check-in process, reducing pressure at airport check-in counters and allowing passengers to
arrive travel ready for flights. The solution allows travelers to verify the compliance of certain documents before heading to the airport.


Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific at Amadeus, said: “Malaysia Airlines is a strategic partner for Amadeus, an innovative carrier with a dedication to using technology to build an improved passenger experience. As a first mover in the region with Amadeus Travel Ready, Malaysia Airlines will benefit from advanced biometric enrolment capabilities, ensuring a seamless and secure travel experience for its customers. This partnership is just one example of how Amadeus can support the travel industry with innovative, traveler-centric initiatives that enhance passenger convenience and security.”


Amadeus Travel Ready is aligned with theIATA One ID initiative
, which aims to further streamline the passenger journey by promoting advanced sharing of information, contactless technologies, and biometric options.


Owned and operated by Malaysia Airlines Berhad since 2015, Malaysia Airlines is the flag-carrier of Malaysia. A member of the oneworld alliance, the carrier offers connectivity to 900 destinations in over 170 territories worldwide.

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