Extended Amadeus-HRS Partnership Enables AI-powered Enhancements for Booking, Sustainability and Payment with Amadeus Cytric
New automation – continuously improved by machine learning – elevates booking, sustainability and finance functions, providing gains for corporations and travelers.
In a recent Amadeus study,Travel Technology Investment Trends 2024, corporate travel managers agreed that improving travel and expense processes are a focus for investment, and the majority of decision-makers are planning to invest more in travel and expense management technology in the next 12 months.
Today’s announcement highlighting the extension of Amadeus’longstanding partnershipwith global travel technology companyHRS, reflects these findings.The multi-year agreement features an innovative combination of HRS’ AI-driven technologies available for corporations and business travelers using Cytric , Amadeus’ end-to-end corporate travel and expense solution.
With this agreement and more widespread deployment of HRS technologies in Cytric, companies and business travelers are benefitting today from end-to-end AI functionality. These features are seamless for travelers, making it easy for them to search for and book the right hotel at the right rate, while travel program leaders and finance executives gain from time-saving automation that improves accuracy and speeds up reconciliation and real-time analysis.
Highlights include:
Optimized property shopping and accurate rate loading
HRS provides machine learning technology to its customers in the background that continuously monitors rates, availability, and amenities at customer’s preferred properties, including net rates for properties that may not be listed in a GDS. Automation continuously validates that the correct rates and amenities are displayed to travelers in Cytric, including net rates from properties. By ensuring optimal use of top suppliers via these technologies, companies can maximize hotel program savings.
Automated hotel rebooking to take advantage of lower rates
HRS rebooking technology in Cytric helps companies take advantage of price fluctuations in room rates. Following a Cytric reservation, HRS will automatically rebook a HRS hotel stay if the room price drops – often saving significantly on the cost of the room. This applies to all flexible rates with the same room category that have been booked at least 24 hours before the arrival date. The traveler automatically receives an email about the booking change and sees the confirmation in Cytric with the message ‘rebooked.’
Tangible steps to drive use of more sustainable hotels
Cytric and HRS customers will now benefit from theHRS’ Green Stay Initiative which provides corporations and business travelers with a label highlighting properties that feature more sustainable operations. Aligned to regulatory requirements, the Green Stay Initiative also allows each corporate program to use a customizable scorecard to prioritize their preferred ‘green hotels’ in booking displays. Beyond this corporations can access unmatched granular data related to the sustainability of each property.
Automated payment and invoice collection saves time
The integration of Cytric and HRS PAY can offer, by means of this extended agreement, a leading payment solution - with payment acceptance, invoice collection and invoice accuracy all recording 98.5 percent and above performance.* This covers not only centralized payment to suppliers, but also leverages machine learning to digitize all invoices and accurately capture all spend categories tied to each booking. The depth of data analysis and transparency from this process is unmatched in the industry.
Tobias Ragge, Chief Executive Officer, HRS, says: “We are delighted to reinforce our long-term relationship with our travel technology partners at Amadeus. This collaboration brings immense value to our mutual customers. Our drive to continue innovating, leading with technology and APIs that seamlessly integrate into the travel ecosystem, aligns with Amadeus’ goals. By unlocking new data-infused avenues to optimize program performance, maximize savings and enhance sustainable travel operations, we’re working together to make business life better for corporations and their travelers.”
Santiago Franco, Chief Technology Officer, Amadeus Cytric, says: “At Amadeus we put the traveler at the heart of everything we do – and the functionality offered through our partnership with HRS is set to bring tangible benefits. Through automating the hotel payments process, cutting costs on accommodation programs and offering fresh insight into sustainability metrics, Cytric can make a real difference to the corporate traveler experience.”
* This tabulated average represents the achieved KPIs across HRS’s client base that utilizes the entirety of their platform on a global basis.
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