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Royal Air Maroc (RAM), Morocco's national carrier, has signed a 10-year distribution agreement with Amadeus. RAM joins 12 other carriers from the Arab Air Carriers Organisation (AACO) that selected Amadeus as an exclusive distribution partner in their home markets, for ten years, effective 01 January 2009.
Madrid, Spain, 23 July 2008: Royal Air Maroc (RAM), Morocco’s national carrier, has signed a 10-year distribution agreement with Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry. RAM joins 12 other carriers from the Arab Air Carriers Organisation (AACO) that selected Amadeus as an exclusive distribution partner in their home markets, for ten years, effective 01 January 2009.
These 13 airlines (Air Algérie, Afriqiyah Airways, EgyptAir, Etihad Airways, Kuwait Airways, Libyan Airlines, Qatar Airways, Royal Air Maroc, Saudi Arabian Airlines, Sudan Airways, Syrian Arab Airlines, Tunisair and Yemen Airways) account for 68% of reservations made by travel agents in the region.
M. A. Zoutien, Royal Air Maroc’s Vice President, Commercial, commented: “Over the past seven years of collaboration with Amadeus, the partnership gave a complete satisfaction by giving necessary tools to the development of opportunities in our strategy of distribution. This positive cooperation with Amadeus played a primordial role in the choice of our long-term partnership, as well as providing us with the appropiate tools for the improvement of services given to our customers. We are confident Amadeus can provide us with the best-in-class tools to help us make the right choice in our distribution strategy as well as enhance significantly service to our customers.”
Julia Sattel, Amadeus’ Vice President, Global Sales Development, EMEA & LA, added: “This additional strategic deal is further proof of our commitment to provide the content of Royal Air Maroc to travel agencies. Our infrastructure, recently enhanced with our highly specialised Regional Hub for the MENA region in Dubai, and our continued investment ensures we can deliver best on-the-ground support, to enable further growth for RAM and bring the best service, content and the very latest technology to the region’s travel agent community”
Amadeus is the leading technology provider to the travel industry with 94,100 travel agency locations and more than 32,500 airline sales offices using Amadeus to run their reservations and sales functions. In addition, Amadeus Altéa CMS, the next generation customer management solution, is currently being used by five airlines in the region - EgyptAir, Etihad Airways, Libyan Airlines, Middle East Airlines and Qatar Airways - to manage sales, reservations, inventory and departure control functions.
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About Royal Air Maroc
Royal Air Maroc (RAM) is the flag carrier airline of Morocco, based in Casablanca. It operates scheduled international flights from Morocco to Africa, Europe, and North America as well as a domestic and charter network (including Hajj flights). Its base is Mohammed V International Airport (CMN), Casablanca.
Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. The company provides distribution, IT and point-of-sale solutions to help its customers adapt, grow and succeed in the fast-changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines, insurance companies and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travelers). Solutions are grouped in four solution categories – Distribution & Content, Sales & e-Commerce, Business Management and Services & Consulting.
Amadeus has central sites in Madrid (Corporate Headquarters & Marketing), Nice (Development) and Erding (Operations – Data Processing Center) and regional offices in Miami, Buenos Aires and Bangkok. At market level, Amadeus maintains customer operations in 75 countries covering more than 217 markets. The company has nearly 8,300 employees worldwide, representing 95 nationalities. More information about Amadeus is available at: http://www.amadeus.com .
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