Press release

dnata selects Amadeus’ breakthrough flight management solution

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•The Dubai-based ground handler, part of the Emirates Group, handles all Emirates flights and over 100 other carriers including flydubai •dnata handled flights will use Amadeus’ automated solution to manage the mission critical weight and balance system, helping airlines gain cost savings and other efficiencies

Madrid, Spain, 29 October, 2013: Amadeus, a leading technology partner for the global travel industry, today announces an agreement with dnata, one of the world’s largest combined air services providers, to implement Amadeus Altéa Departure Control’s Flight Management solution in their centralised load control offices (CLC) in Dubai. The airport ground handler, part of the Emirates group, is now present in 75 airports in 38 countries. The deal spans all Emirates and flydubai domestic and international flights and over 100 other dnata customer airlines using the system.
Under the agreement, Amadeus will provide dnata, which offers ground handling, cargo, travel and flight catering services, with a fully automated solution for managing the weight and balance of all flights it handles from its CLC in Dubai. This solution is a new generation load control platform designed to enable ground handlers to ensure efficient flight departures and optimize the weight and balance process of all handled flights. It improves the productivity of load controllers, and enables greater precision in the forecast and analysis of passenger and cargo load. The system automatically defines optimal load distribution, thereby optimizing fuel requirements for airlines and increasing uplift capacity of aircraft.
Jon Conway, Divisional Senior Vice President, Airport Operations, dnata, said: “Amadeus’ in-depth experience, vast reach and high level of development will help us gain greater efficiencies through the full automation of our weight and balance system. Furthermore, Altéa Departure Control’s Flight Management enables us to provide our airline customers with significant fuel savings. The system’s community and SaaS elements also allow for greater collaboration with our customers. Altea DCS FM is already showing high performance in a centralized load control (CLC) environment, increasing productivity.”
John Jarrell, Head of Airport IT, Amadeus, commented: “We are extremely pleased to continue our airport journey having signed the world’s fourth largest ground handler. Amadeus is proud to be part of dnata’s successful growth strategy today and into the future. We are certain this will only be the beginning of a fruitful relationship as we work closer together with this important customer to offer further enhancements in ground handling. This agreement enables us to strengthen our foothold globally, alongside our 50 ground handlers currently using our solutions today.”
Francois Weissert, SVP & Chief Technology Advisor Middle East and Asia, Amadeus, stated: “We are very happy to add an important ground handler like dnata to our growing list of customers in the Middle-East region, where we already have agreements in Egypt, Qatar, Bahrain and Kuwait. Amadeus believes in the potential of this region, which has established itself as a global air travel hub over the last few years. Since the creation of our regional head office in Dubai, we continue to invest in this strategic area, growing hand in hand with our customers and the regional travel industry.”
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Notes to the editors
About dnata

dnata is one of the world’s largest air services providers, offering ground and cargo handling, travel, technology solutions and in-flight catering. Established in 1959, dnata now employs 20,000 staff in 38 countries across five continents and has ground handling businesses in 19 of the world’s busiest airports in countries which include the UAE, Pakistan, Singapore, Australia, the Philippines, Switzerland, the United Kingdom and Iraq.
dnata is the sole ground handling agent at Dubai International and Dubai World Central airports. The business has played a significant and leading role in the development of both airports.
About Amadeus

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, airports, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organisations globally.
The group operates a transaction-based business model.  For the year ended December 31, 2012 the company reported revenues of €2,910.3million and EBITDA of €1,107.7 million. Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index. To find out more about Amadeus please visitwww.amadeus.com
Contact details:
Amadeus Corporate Communication
Telephone: +34 91 582 0160


Middle East, Altea