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The about 500 DER travel agencies of DER Touristik will use the Live Beratung of Traveltainment from November 2017.
Wuerselen, 7 November 2017 – The module Live Beratung in Traveltainment Bistro Portal creates customised offer websites at the push of a button and thus connects stationary with online distribution. When a shortlist of holiday offers is defined during a consultation in a DER travel agency, the travel agency creates a website specially for the customer from Traveltainment Bistro Portal. The responsive site, which automatically adapts to the customers’ end devices, offers extensive information about the vacancy-checked offers as well as the destinations and thus the ideal basis for the holiday decision with the family or friends.
Customers can access their offers out of Live Beratung via deep link in the DER Reisebüro IBE and directly book them there. The booking is executed on the agency number of the respective travel agency so that turnover and income can be associated directly to the agency. Moreover, customers can communicate their questions and requests regarding an offer via a consultation form to their contact person in the travel agency or order the booking.
“The smartphone has long since become a personal information center in all generations. That‘s why our travel experts put together tailor-made and vacant digital travel deals for their customers, which they can access after consulting the travel agency,” says Andreas Heimann, Managing Director of DER Reisebüro. “In this way, we connect the stationary travel consultancy with the online world. The Live Beratung is a perfect complement to our omnichannel strategy.”
The websites appear in DER travel agency design and are multi-device capable for optimal presentation on smartphones, tablets and PCs. Travel agents can stay in touch with their customers through Live Beratung – for example, by posting a new hotel photo.
“We are very happy that we have gained one of the most profiled German travel agency chains as customers for the Live Beratung in Traveltainment Bistro Portal,” says Bernhard Steffens, Managing Director at Traveltainment. “The combination of Traveltainment Bistro Portal, Live Beratung and Traveltainment IBE completely covers the online and offline consultation process – now also in some 500 DER travel agencies.”