Duty of care during COVID-19 with Amadeus Mobile Messenger

The unprecedented challenge of the COVID-19 pandemic has changed the world as we know it. Though we cannot predict the future, we are hopeful that travel will resume soon.

For businesses, whilst video conferencing is the norm lately, we all know the value of face-to-face meetings and hope to have these again soon.

In time, as we start returning to our offices and begin to travel for work again – even if it’s different to how we’ve done so in the past – it will be crucial for organizations across the globe to have the right tools and data available for ensuring everyone’s safety and well-being. With duty of care and risk assessment becoming key components of travel policies, corporations will need to have reliable and actionable risk intelligence, which can be shared with employees and travelers on the road in real-time.

Looking at this pressing need, Amadeus has partnered with world-leading travel security and risk consultant, Riskline, to integrate specific COVID-19 related information within Amadeus Mobile Messenger, our risk management solution for corporations.

Since the beginning of the year, Riskline* has been closely tracking the development of the COVID-19 outbreak and communicating in real-time the intelligence to its clients and partners via alert messages, travel advisories, special reports and informer articles.

“To be forewarned is to be forearmed. Never has there been a greater need for immediate access to 24/7 travel security and risk content than in the midst of a pandemic. We are committed to helping companies keep their employees safe and business continuity plans on track through vital information. By partnering with Amadeus, we’re helping even more companies enhance their travel risk management programs,  ensuring they can meet their duty of care obligations,” said, Emanuele Scansani, Director of Partnerships at Riskline.  

So that Amadeus’ corporate customers using Amadeus Mobile Messenger receive this critical information while we all navigate COVID-19, Amadeus has integrated real-time status and alerts about specific regions and countries at risk, a map showing where the virus is spreading, the latest travel restrictions, information on borders closing and opening, and much more.

Here is an example of the map showing the spread of the virus in Europe:

Additionally, the tool provides detailed COVID-19 related information per country. This includes alerts, how countries respond to the crisis, and its impact on travel. Here is an example of COVID-19 specific alerts for Italy.

This means companies and their travel managers can follow, in real-time, the evolution of the current situation in one tool. And, as the current situation hopefully improves, it will be easier for corporations to identify when employees can travel and to which countries.

Ultimately, keeping companies informed and aiding them to fulfill their duty of care requirements helps ensure travelers are safe throughout their journey and delivers valuable peace of mind to all when it is needed the most.

For more information about how we are helping our Travel Channel community, you can refer to our blog here. In the coming days, we will continue to share further steps that we are taking to support our customers across the business navigate COVID-19.

*In addition to its regular open source intelligence (OSINT) monitoring, Riskline's team of global intelligence analysts also closely reviews the latest public health developments from government bodies like the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and European Centre for Disease Prevention and Control (ECDC), as well as private institutions such as the Johns Hopkins Center for Health Security, Oxford University and the International Society for Infectious Diseases in order to make accurate and timely assessments of travel and health risks.

Read the rest of the COVID-19 blog series:

• COVID-19 update (25th March 2020)
• COVID-19 Travel Channels update (2nd April 2020)
• COVID-19 Airlines update (8th April 2020)
• Delivering information fast during COVID-19 with advertising solutions (16th April 2020)
• COVID-19 Strategic Growth Businesses Update (21st April 2020)
• COVID-19 Hospitality update (28th April 2020)
• The impact of COVID- 19 on travel and tourism in Europe. A collaborative plan for the future (4th May 2020)
• COVID-19 Technology and R&D Update (11th May 2020)
• Duty of care during COVID-19 with Amadeus Mobile Messenger (14th May 2020)
• COVID-19: Braving the road to recovery (19th May 2020)