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Solutions
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Unlocking the power of AI agents in travelIn this whitepaper, Amadeus and Microsoft explore how AI agents and modern data platforms are improving travel at every stage.
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Traveler behavior is changing at every touchpointExplore bold ideas, lead with cutting-edge tech, build powerful partnerships, and contribute to lasting impact.
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Support & Training
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Already a customer?Log into Amadeus Service Hub for product news, learning materials, and customer support.
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Transforming travel with AIOur partnership with Microsoft accelerates our Cloud journey and unlocks new, AI‑powered innovations that strengthen and elevate the travel industry.
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Landmark partnership between Amadeus and Google CloudLearn how this collaboration strengthens Amadeus' multi-cloud approach and AI innovation to improve efficiency, reliability and growth in travel.
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Resources
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Connected journeys: How will technology transform travel in the next decade?From AI-driven planning and biometric check-ins to smarter disruption management.
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Six travel trends that will redefine how we travel in 2026 and beyondAmadeus, in collaboration with Globetrender, unveils the tech, policy and innovation coming to transform the face of travel.
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Company
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About Amadeus
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Careers
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Sustainability (ESG)
Learn how we’re working to make travel a force for good.
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AI at AmadeusDriving integration, scalability, trust and integrity across the travel industry.
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Amadeus Travel Tech Talk: Transforming Travel with AI - Insights from Acai Travel and Amadeus
In this episode of theTravel Tech series, we take an inside look at how the industry is on a journey of transformation, to make the travel work better for everyone, everywhere. We speak with Riccardo Vittoria, CEO and Co-Founder, Acai Travel, and Gabriel Langella, VP of Customer Operations, Travel Distribution at Amadeus. The conversation explores how Artificial Intelligence (AI) is Transforming Travel operations, the power of startup-corporate partnerships, and what the future holds for human and AI collaboration in the industry.
Tune in to this episode to understand:
➤Why contact centers are becoming the control tower for next-gen travel operations and how Acai Travel is using AI agents and supervisors to automate intent recognition, task execution, and decision-making in real time.
➤The power of startup-corporate partnerships to drive meaningful innovation: hear how collaboration between Acai Travel and Amadeus unlocks speed and scale, combining bold thinking and complementary expertise.
➤Where AI is going next in travel: from agentless operations and real-time orchestration to human and AI collaboration at scale.
What can we expect in this next exciting chapter of our industry? Tune in to find out.
Speakers:
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Riccardo Vittoria, CEO and Co-Founder, Acai Travel
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Gabriel Langella, VP of Customer Operations, Travel Distribution, Amadeus.
To stay up-to-date on the latest news from Amadeus, and to catch the next episodes in our series, check out the resource center
on our website or follow us on Spotify or Apple podcasts.
Discover more podcasts
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BlogAirline Retailing in Action podcast: Evolution of interlining with SkyTeamApril 14, 2025 -
BlogTransforming Hospitality: Technology and the Power of DataJanuary 28, 2025 -
BlogAmadeus Travel Technology Investment Trends: Where are airlines investing to become modern retailers?November 12, 2024 -
BlogAmadeus Travel Tech Talk: Finnair on airline modern retailing transitionAugust 1, 2024
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