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How Amadeus is helping travel sellers provide more choice and more sustainable options to get to and from the airport

June 24, 2025
5 min read
Asian man wearing a cap looking at his smartphone in front of a moving train.
Steve Spencer, Commercial Head of Mobility, Amadeus
Steve Spencer,
Head of Commercial, Mobility, Amadeus
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As a frequent business traveler, you can relate to the frustration of arriving at the airport, eager to get home, only to find that your journey has been disrupted because you missed your flight. Suddenly, what was supposed to be a smooth journey might turn into an ordeal. Have you been rebooked? When is the next available flight? Do you need to stay overnight—and if so, where?

At Amadeus, we’ve made it our mission to support travelers in moments like these—because a seamless journey should still be possible, even when plans go awry. Let’s say you’ve been rebooked to fly the following day or even two days later and secured a hotel stay in the meantime.


The next question is: how do you get there?

As of April, we have you covered in London Heathrow Airport as Heathrow Express is now live on the Amadeus Transfers platform, becoming the first airport express rail operator to do so. Carrying around 16,000 passengers daily between Heathrow Airport and central London, Heathrow Express is known for its speed and convenience—and this integration is a big step forward in making airport transfers even more accessible.



Skybreak, a trusted name in the aviation passenger services for over 30 years, is proud to be one of the leading choices for supporting disrupted passengers. Skybreak offers a comprehensive range of services focused on travel recovery and getting passengers back on their journey with minimal stress. As part of this commitment, Skybreak customer support teams based at Heathrow and Gatwick— now the first in the world with this capability—can book Heathrow Express rail tickets directly through Amadeus Transfers. This means we can provide an enhanced experience, helping ease the pressure on travellers while also creating new revenue opportunities through transfer bookings.


So, back to our disrupted travel scenario: instead of worrying over how to navigate London transport, your Skybreak agent has it sorted. You’re handed in a pre-booked Heathrow Express ticket and off you go—ready to make the most of your unexpected time in the city.

This isn’t just a win for convenience—it’s part of a much larger vision. This is only the beginning. Thanks to a partnership with Distribusion, a global ground transportation distribution company with an impressive portfolio of airport express operators worldwide, we will continue to integrate more intercity and airport express services into Amadeus Transfers. This way, we continue to build out our Amadeus Travel Platform to become an unmatched marketplace for travel sellers across the globe, to better serve their customers at every step of their journey.

At Amadeus, we also believe that the world around us matters. That’s why we’re taking an ecosystem approach and partnering with the best and brightest in the industry to make more sustainable travel easier than ever before. Together, we have a shared goal to ensure that travel sellers from all over the world can help travelers make more convenient, economical, and environmentally conscious choices, no matter where they’re headed.



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