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Multi-cloud and AI-driven vision: how Amadeus operates, transforms and innovates at scale

July 10, 2025
Last updated: August 6, 2025
6 min read
Luc Choubert
Luc Choubert
Vice President, Platform Engineering, Amadeus
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Amadeus provides services to the global travel industry, powering several billion passenger journeys every year.


Our search technology caters to huge and growing demand, answering approximately 3 billion flight search requests every day. At peak times, our systems process more than 150,000 transactions each second.


All of this means we are laser focused on ensuring our computing infrastructure is resilient, cost-effective, and highly performant, today and into the future. We are fortunate as there are several very capable hyperscale cloud computing providers in the world today. These companies invest huge amounts to provide scalable, responsive infrastructure.

Moving to the public cloud with Microsoft

In 2021, we entered a strategic partnership with Microsoft to progressively move our workloads to the Azure public cloud. In February this year, we renewed this crucial partnership in recognition of the significant progress and co-innovation our companies have achieved together. More than half of Amadeus’ workloads are now handled in the public cloud, and we are using Microsoft technology to progressively embed AI across Amadeus’ software portfolio.


Yet the travel industry is truly global, with a growing reliance on technology. Our customers are digitally transforming to provide a modern traveler experience, to operate more efficiently, and to unlock new business opportunities. It is therefore Amadeus’ responsibility to ensure our systems and services draw on the widest range of capabilities to deliver the best possible responsiveness and innovation. To deliver on this promise to the travel industry, we have always believed a multi-cloud approach is the correct long-term strategy.

Our partnership with Google Cloud, a collaboration between digital experts

As part of our commitment to a multi-cloud approach, we recently announced a new partnership with Google Cloud. This agreement means Google Cloud will be used to support a significant percentage of our shopping workloads. It’s a continuation of our partnership with Google, as we had previously announced the deployment of Master Pricer, our shopping application on Google Cloud – a major step towards our transition to a 100% cloud infrastructure.


At Amadeus, we aspire to answer travel shopping requests as quickly as possible. Modernization of travel technology, like the move to New Distribution Capability (NDC), is resulting in exponential growth in the number of technical queries that must be answered to secure a booking (also known as the ‘look-to-book’ ratio).


In this context, placing our shopping application in the Google Cloud in both APAC and North America allows Amadeus technology to be geographically closer to the traveler, system, or AI agent that originated the request. This will reduce latency and allow us to continue to deliver industry-leading travel search responsiveness.

Expanding agentic AI horizons for the travel industry

We will complement our existing Agentic AI work with Microsoft by exploring the same domain with Google Agentspace and Google Cloud’s open and interoperable approach to agents. This exploratory work will see us build and test use cases for AI agents that collaborate with each other to solve problems and undertake tasks – one of the most exciting and promising areas of technical innovation.


Google brings a number of unique assets, including Google Wallet, Google Pay, and Google Maps, each of them being a key enabler for Agentic AI use cases in travel. Imagine a trip planning agent that can identify the perfect trip, pay for it autonomously, securely store the resulting travel documents, and then proactively assist you as you progress along the journey.

Helping airlines thrive in retail

Finally, we are pleased to also bring our unique capabilities to Google. As airlines transform to become retailers, the way they price fares is changing. Bringing our MetaConnect product into Google Flights would support the accurate display of dynamic prices for travelers. This would be great news for our airline customers, ensuring their dynamically priced offers are widely available.

As the pace of travel’s digital transformation continues to accelerate, we will need to draw on the widest range of technologies, capabilities, and companies to ensure we deliver maximum performance for the industry and travelers.


That’s why Amadeus is betting on a long-term, multi-cloud approach.

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