Did you know Amadeus processes more than 100,000 transactions per second?
At Amadeus, we store 43 petabytes of data, while offering more than 7,000 services to our customers and partners around the world.
Our open platform connects the global travel and hospitality ecosystem, allowing us to work together. Our partners trust us to deliver the technology they need.
For example, British Airways recently selected Amadeus Nevio to accelerate its transition to the world of modern retailing. This totally new, open, modular platform benefits from the latest advances in Artificial Intelligence (AI) and will help the flag-carrier build demand, differentiate itself in the market, and drive value across its entire business at speed.
Elsewhere, our cloud-based technology will help Accor boost revenues, maximize distribution strategies and build deeper, more personalized connections with guests, while our commitment to New Distribution Capability (NDC) is helping Expedia transform its systems.
Amadeus has a unique combination of strengths that enable us to support our customers in this way, helping them fulfill ambitions and meet the always-evolving expectations of travelers.
A few months ago, I explained how our technology ambition is helping us fulfil our purpose of making the experience of travel better, for everyone.
Today, I would like to explore in greater detail how we operate the critical systems that underpin global travel.
Reliable infrastructure
While it might not always be obvious to the traveler checking into a hotel or boarding a flight, our critical global platform provides the vital infrastructure on which the travel industry thrives. Each day, Amadeus offers the stability, resilience, and reliability our customers demand, with the inventiveness and imagination they expect.
For instance, did you know our systems offer 99.95 per cent availability performance for our customers, with up to 99.999 per cent for our internal infrastructure?
We are responsible for the technology which must not fail. At the same time, by processing up to 100,000 transactions per second at peak times, our capacity is scalable. And in response to shifting demands, we make 15,000 system changes per month. This means we deliver on the changing needs of our industry.
What's more, there are 1.5 billion lines of code in Amadeus’ main software repository, while our systems offer 100 petabytes of storage. These are the rails that support much of the travel industry.
Investment in the future
As a leading global travel technology company, we deliver large-scale, business-critical processes, solving large, complex problems.
Alongside our customers and partners, our long-term approach has shaped the industry. We invest in our technology expertise to take advantage of opportunities like those mentioned below, maximizing growth.
In 2023, we invested 20% of our revenue in research and development, and we rank as the fifth-largest R&D investor in the software industry in Europe.
In line with IATA ambitions , we are working to drive a new mindset and realize the opportunities of Offer and Order. We are working to develop the next generation of technology, letting airlines build, retail, and deliver outstanding traveler experiences.
A great example is Amadeus Nevio , which helps airlines delight the traveler before they arrive at their destination. Today, travelers expect a smooth, effortless and personalized journey. In other words, airlines need to become traveler-centric retailers and we are helping them in this transformation.
Another example is our commitment to NDC (New Distribution Capabilities) – another major industry-wide initiative driven by IATA. Our NDC approach combines technology, innovation and traveler‑centric solutions to enhance the traveler experience and support travel seller efficiency and industry growth.
We are 100% committed to enabling the full potential that NDC can deliver to all stakeholders, from airlines to travel sellers and the traveler. And we do that by evolving the old and embracing the new. We exploit all the advances that this new technology brings, but we also make sure that it makes sense for those using it, not compromising operational efficiency. 27 airlines are currently live with NDC-based content through Amadeus Travel Platform , with several others following suit.
Elsewhere, shopping scalability is a great example of how we have helped the industry move forward, one where we have worked to overcome industry challenges.
Moving to NDC means airline IT systems will be expected to handle the shopping requests of the indirect channel traffic, likely travel agents directly or from an aggregator. This means an approximate increase from x 500 to x 1,000 more shopping transactions on Airline IT Systems.
Amadeus is developing a range of solutions to this challenge within the Amadeus Travel Platform, like the upcoming NDC[X] Shopfront solution that will allow to greatly reduce low-intent-to-book traffic. A tangible case of how we are making travel better and pioneering the travel technology of the future.
What comes next?
As technology evolves, so do we.
We recently worked withAir Corsica , for example, to deploy Generative AI to help automatically create captivating landing pages and offer travelers information on the best flights to the destination.
Moreover, we have createda new chatbot with Accenture , which will integrate with our Cytric Easy platform, aligning bookings with travelers’ preferences and employers’ policies for a more efficient and cost-effective experience.
Whatever the future brings, Amadeus’ platform will be ready to anticipate the needs of our partners. Together we can operate the technology we all rely on to drive our industry forward.
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