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Did you know that 5-10% of all airline tickets issued are refunded, resulting in an estimated 350,000-500,000 refund transactions globally each month?
Current refund processing methods are, however, complex, time-consuming and a source of frustration for travel professionals. Manual handling brings a high risk of errors which can increase the number of debit memos and potential loss of revenue.
In comes Amadeus Ticket Changer Refund. ATC Refund automates your ticket refunding process, significantly cutting the time spent on calculating refunds and reducing your workload. The result is a faster, more efficient refund service for you and your customers.
Not sure how to get started? We will help you along with our latest Amadeus Tip:
For a list of participating carriers and deployed markets, refer to the Amadeus Help pagesFQNATC/CXR
To initiate an automated refund with ATC by e-ticket number and to display the refund record, enter:
TRF172-9876543210/ATC
Entry Description
TRF Transaction code
172- 3-numeric airline code, dash
9876543210 10-Digit document number
/ATC Slash, ATC Refund indicator
Automated refund with ATC by FA/FH element
To initiate an automated refund with ATC by PNR FA/FH element line number for an e-ticket from a retrieved PNR and to display the refund record, enter:
TRF/L6/ATC
Entry Description
TRF Transaction code
/L6 Slash, PNR line number of the FA or FH element
/ATC Slash, ATC Refund indicator
Automated refund with ATC from the query report
To initiate an automated refund with ATC from the query report and to display the refund record, enter:
TRF/I-121/ATC
Entry Description
TRF Transaction code
/I-121 Slash, query report item identifier (I), dash, sequence number of the item in the query report
/ATC Slash, ATC Refund indicator
Initiating an Automated Refund with ATC
To initiate an automated refund with ATC and to display the refund record before processing it, you enter the/ATCoption and the ticket number, the PNR FA/FH element line number, or the query report sequence number of the item you want to refund.
The refund record is displayed in cryptic mode (panel mode is not supported). The refund record is automatically updated with the refundable taxes, the fare refund, and the cancellation fees, which have already been deducted from the refund total.
For ATC refund you can use the normal refund entries to update (TRFU), redisplay (TRF), process (TRFP) or ignore (TRFIG) the refund record and the refundable tax record.
For ATC refund, manual updates of the following elements affect the guarantee of an ATC refund, and are indicated with a\*in the line of the refund record to the right of the updated element:
- Fare paid, Fare used, Cancellation fee, or Tax Refund
When you enterTRFPto process the refund, the refund is registered in the sales report.
- Reference: Amadeus Help pages HE ATC, GPREF, GPRE2
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