Technology has helped to shape and evolve everything we know, the travel industry especially. For more than 30 years we have been at the forefront of travel technology, helping our partners and customers deliver better journeys. We are constantly investing to improve and innovate with advanced open-source systems, big data, and cloud-based architecture across all our products and services.
Technology has helped to shape and evolve everything we know, the travel industry especially. For more than 30 years we have been at the forefront of travel technology, helping our partners and customers deliver better journeys. We are constantly investing to improve and innovate with advanced open-source systems, big data, and cloud-based architecture across all our products and services. This is what makes us believe that we are uniquely positioned to meet the fast-changing need of travelers across the globe.
Keeping this thought in mind, we are extremely proud to share that Couchbase , an award-winning distributed NoSQL cloud database, has recently awarded the Amadeus Loyalty team with the Couchbase Community Award under the Cloud Computing Category. The award was given for the relentless hard work done by the team on a cloud-native modular platform aiming at speeding up time to market and data exchange to better serve customers and partners.
Coherently with our “open, simple and agile” strategy, Amadeus Loyalty solutions are leveraging new cloud-native capabilities from the Amadeus platform to make its airline customers nimbler, consuming data and integrating more efficiently in their existing ecosystems, via faster deployment of new features as well as seamless data exchange with their air and non-air program partners. Through the platform, airlines can deliver better customer experience by – for example – extending their 360 traveler profiles and insights with third parties’ solutions such as Salesforce and Adobe or building new apps to recognize and compensate high value customers in a disrupted flight scenario.
Our engineering team focused on three technological designs of the framework, over two public cloud providers, and compared three different database engines, including Couchbase Enterprise over Kubernetes and Couchbase Cloud. Ultimately, the solution we opted for at Amadeus Loyalty relies primarily on Kubernetes for hosting, Couchbase for storage and event generation, and Kafka for streaming. This technological journey, including benchmarks and discussion on tradeoffs made, will be the subject of another post in this blog.
Thanks to its cloud-native capabilities, Amadeus Loyalty is pushing the limits in three directions: (1) help boost developers’ efficiency to decrease time to market of new features, (2) open the ecosystem to speed up partners on-boarding and (3) provide real-time performance, to influence traveler behavior along the journey. This technical breakthrough has been made possible thanks to a “resource management” API wrapper, powered by a Couchbase event store, customized for speed and streaming events in real time.
"With global organizations outgrowing the capabilities of legacy databases, the need for modern databases for business-critical applications has never been greater. We’re constantly amazed at what our customers achieve with our technology. Whether it’s to accelerate the development process, improve application performance or deliver more personalized experiences, our customers are leading the way in how enterprises are modernizing business. Amadeus Loyalty is a perfect example of that leadership as they designed a cloud-native modular platform with Couchbase aimed at speeding time to market and data exchange to better serve customers and partners. We congratulate the Amadeus Loyalty team and look forward to seeing how they continue to innovate with Couchbase in 2022 and beyond.” - Says Huw Owen, EMEA VP and GM, Couchbase.
Even more in a pandemic recovery context, offering airlines and their loyalty programs open and agile solutions is crucial to answer fast market demands and strengthen customer loyalty. Whether by enabling new partners strategies to diversify and enhance resiliency, by allowing new waves of loyalty tiers to push the boundaries of classical customer segmentation, or by powering dynamic rewards pushed to prospect travelers now of truth, the new Amadeus Loyalty platform is helping us all along the traveler journey.
"We are pleased to have been honored with the award which is a testament to Amadeus’ initiatives and investments in developing and establishing innovative travel technology solutions." Says Christophe Bousquet, CTO, Amadeus.
Keeping this thought in mind, we are extremely proud to share that Couchbase, an award-winning distributed NoSQL cloud database, has recently awarded the Amadeus Loyalty team with the Couchbase Community Award under the Cloud Computing Category. The award was given for the relentless hard work done by the team on a cloud-native modular platform aiming at speeding up time to market and data exchange to better serve customers and partner
Coherently with our “open, simple and agile” strategy, Amadeus Loyalty solutions are leveraging new cloud-native capabilities from the Amadeus platform to make its airline customers nimbler, consuming data and integrating more efficiently in their existing ecosystems, via faster deployment of new features as well as seamless data exchange with their air and non-air program partners. Through the platform, airlines can deliver better customer experience by – for example – extending their 360 traveler profiles and insights with third parties’ solutions such as Salesforce and Adobe or building new apps to recognize and compensate high value customers in a disrupted flight scenario.
Our engineering team focused on three technological designs of the framework, over two public cloud providers, and compared three different database engines, including Couchbase Enterprise over Kubernetes and Couchbase Cloud. Ultimately, the solution we opted for at Amadeus Loyalty relies primarily on Kubernetes for hosting, Couchbase for storage and event generation, and Kafka for streaming. This technological journey, including benchmarks and discussion on tradeoffs made, will be the subject of another post in this blog.
Thanks to its cloud-native capabilities, Amadeus Loyalty is pushing the limits in three directions:
- help boost developers’ efficiency to decrease time to market of new features.
- open the ecosystem to speed up partners on-boarding.
- provide real-time performance, to influence traveler behavior along the journey.
This technical breakthrough has been made possible thanks to a “resource management” API wrapper, powered by a Couchbase event store, customized for speed and streaming events in real time.
“With global organizations outgrowing the capabilities of legacy databases, the need for modern databases for business-critical applications has never been greater. We’re constantly amazed at what our customers achieve with our technology. Whether it’s to accelerate the development process, improve application performance or deliver more personalized experiences, our customers are leading the way in how enterprises are modernizing business. Amadeus Loyalty is a perfect example of that leadership as they designed a cloud-native modular platform with Couchbase aimed at speeding time to market and data exchange to better serve customers and partners. We congratulate the Amadeus Loyalty team and look forward to seeing how they continue to innovate with Couchbase in 2022 and beyon,” - Says Huw Owen, EMEA VP and GM, Couchbase.
"We are pleased to have been honored with the award which is a testament to Amadeus’ initiatives and investments in developing and establishing innovative travel technology solutions," Says Christophe Bousquet, CTO, Amadeus.
Even more in a pandemic recovery context, offering airlines and their loyalty programs open and agile solutions is crucial to answer fast market demands and strengthen customer loyalty. Whether by enabling new partners strategies to diversify and enhance resiliency, by allowing new waves of loyalty tiers to push the boundaries of classical customer segmentation, or by powering dynamic rewards pushed to prospect travelers now of truth, the new Amadeus Loyalty platform is helping us all along the traveler journey.
TO TOP