TUI Travel teams with Amadeus to push for personalisation of services to customers

 

Madrid, 10 July, 2014: TUI Travel and Amadeus today announce that they have extended their multi-year agreement and will continue the successful cooperation that gives TUI Travel the technology to access and purchase flights through Amadeus. Under this new deal Amadeus, a leading technology partner for the global travel industry, will help TUI Travel, one of the world’s leading leisure travel groups, operating in over 180 countries with more than 30 million customers, improve its customer service through enhancing personalisation and differentiation of products and services.

 

Across all key markets Amadeus’s core flight content and innovative search technology will support TUI Travel’s digital transformation strategy to enhance customer experience in the planning and booking phases but also during the trip. 

 

As the Internet revolutionises the travel and tourism industry, holiday shoppers have now a wider choice when selecting their holidays amongst more complex and differentiated airline products. TUI Travel is putting itself at the forefront of this trend and is pushing towards more product personalisation and broader ancillary service offer, with the aim of catering for the needs and interests of leisure travellers. Amadeus’ distribution platform and search technology will be a key enabler for TUI Travel’s long term success.

 

Jim Mann, Group Purchasing Director of TUI Travel, said: “We, at TUI Travel are all about improving the holiday experience for our customers. Nowadays, that means offering services as personalised and differentiated as possible as well as creating packages which include services that will help to make our customers’ trip unique. We believe that by committing to Amadeus as our partner we are closer to achieving these goals”.

 

Albert Pozo, VP Global Customer Group at Amadeus, said: “We are very pleased to have extended and broadened our partnership with TUI Travel, one of the leading and most innovative travel groups in the leisure sector. We are delighted to work together with TUI Travel to help deliver on their strategy and shape the future of leisure travel. Our innovative search technology and commitment to providing ancillary services, among other initiatives, will empower TUI Travel to answer the needs of today’s and tomorrow’s sophisticated leisure travellers”.

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Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organisations globally.

 

The group operates a transaction-based business model.  For the year ended December 31, 2013 the company reported revenues of €3,103.7 million and EBITDA of €1,188.7 million.

Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.

 

To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel industry.

 

TUI Travel PLC is one of the world’s leading international leisure travel groups operating in approximately 180 countries worldwide. It serves more than 30 million customers in over 31 source markets. Headquartered in the UK, the Group employs approximately 55,000 people and operates a pan-European airline group consisting of 138 aircraft.  The Company is organised and managed through three principal business Sectors: Mainstream, Specialist & Activity and Accommodation & Destinations. In the financial year ended 30 September 2013 TUI Travel had revenues of £15.1bn and an underlying operating profit of £589m.

 

TUI Travel is listed on the London Stock Exchange as a member of the FTSE 100 and FTSE4Good Indices.

 

For more information visit www.tuitravelplc.com.

 

 

Amadeus IT Group
Malek Nejjai
Tel.: +34 91 582 01 60
Fax : +34 91 582 01 88
mediarelations@amadeus.com