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Access report -
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Last week it dawned upon me that I was turning into my mother. Faced with the reality that I no longer have supersonic vision, when a kind stranger offered me their glasses to read a parcel reference, this reminded me of the time my mother used a stranger’s glasses in Paris to read the metro map. I am now that person who needs the glasses!
Why the story? Well, it proves the point that accessibility is something which is likely to impact us all one day - one way or another.Accordingto the World Health Organization (WHO), over one billion people currently experience disability, rising to 3.4 billion when friends and family are considered, and this number is growing. As the population ages and we experience related issues, it is clear for us at Amadeus, that all our solutions must address the concerns of our travellers when it comes to considering their specific needs.
Connecting travellers to the optimal journey is at the very heart of what we do at Amadeus. While we facilitate travelers across the world every single day, providing the tools our partners need to efficiently get their customers where they want to go, a growing number of passengers face additional barriers when it comes to something as basic as booking. In terms of searching and booking travel for example, a disability may mean additional challenges, and this is what Amadeus Cytric solutions are committed to reducing.
No doubt the digital environment has placed a huge focus on this. Inaccessible tools create barriers that often hinder the full and effective participation of persons with disabilities when online, and we are at the forefront of reducing this friction.
How can Amadeus help?
Making our solutions accessible is a core focus for Cytric by Amadeus. As we work to improve the user experience and accessibility, we have introduced bigger font sizes, more contrasted colors, clear headings and calls to actions. Moreover, with a clearer layout and user-friendly interface that can be accessed from any device, anywhere, travellers with accessibility needs can comfortably control their travel program and enjoy a streamlined, simplified user experience. These are small steps but major advances, as we constantly work to further develop the accessibility features of our solutions, and we are happy to report that the main parts of Cytric Travel & Expense have now been further enhanced. Keyboard navigation and screen readers are supported in most of the main shopping flows - including air, rail, car and hotel - as well as across much of the expense module. This is a tangible enhancement that will help travellers with disabilities to book and claim back expenses with ease.
How did we prioritise these developments? We asked our people, and customers with a range of disabilities to interact with them while under observation. (It is important to keep in mind that feedback from one person with a disability does not apply to all people with disabilities, and that a person with a disability does not necessarily know how other people with the same disability interact with the web). Work of this kind provides strong feedback into what improvements can be made and what work can be done. Only in this way can we offer the correct tools, at the appropriate time, to those who need them most.
Global standards are also in place to help share best practice. As an example, The World Wide Web Consortium (W3C) has a comprehensive list called the Web Content Accessibility Guidelines (WCAG) which has been widely researched by us and adopted around the world and are the base set of guidelines for many national standards.
Why act now?
Web accessibility should be a priority for Amadeus as well as other corporations, it is the right thing to do however, there are also external pressures to consider. In Europe, the European Accessibility Act which comes into effect in July 2025 will require private businesses that sell products and services deemed essential, such as computers, banking services, ecommerce websites and apps, to adhere to accessibility requirements. This implies that by this date, all EU member states will be required to apply these accessibility requirements into their respective national laws.
That for me seems like a good enough impetus for the industry to get organized and aligned around this very important and relevant topic.
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