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All Nippon Airways (ANA), Japan’s leading airline group, and Amadeus announced that ANA will become the first Japanese airline to implement Amadeus’ Altéa Customer Management Solution. ANA’s migration to Amadeus Altéa will mark a major step in the group’s initiative to modernise and consolidate its passenger service system, as the airline replaces its existing legacy system which has served it for the past twenty years.
• ANA to migrate to all modules of the Altéa Suite for international flights: Reservation, Inventory and Departure Control
• Asia Pacific is a key strategic focus for Amadeus as it expands its presence in the region
Madrid, Spain, 30 May 2011 - All Nippon Airways (ANA), Japan’s leading airline group, and Amadeus, a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry, today announced that ANA will become the first Japanese airline to implement Amadeus’ Altéa Customer Management Solution.
ANA’s migration to Amadeus Altéa will mark a major step in the group’s initiative to modernize and consolidate its passenger service system, as the airline replaces its existing legacy system which has served it for the past twenty years.
Keisuke Okada, ANA’s Executive Vice President, said: “We are pleased to have a contract with Amadeus which is a major industry player for advanced technology systems. We are convinced that the Amadeus system will help us to expand our global marketing and improve productivity.”
Following the airline’s cutover, Altéa will automate ANA’s entire customer management process; streamlining the passenger travel experience from beginning to end whilst also simplifying check-in. Furthermore, ANA will be able to book passengers on alternative flights or re-book those passengers affected by disruption with the simple click of a button.
By migrating to Altéa, ANA will enjoy significant and tangible competitive advantages such as:
• Enhanced customer service: ANA will be able to immediately recognize a passenger’s travel history, determining not just their seat preference, but also their overall relationship with the airline. For example, if they are a frequent-flyer the airline can upgrade them or offer particular and targeted benefits
• Simplified and seamless work processes: ANA will benefit from the solution’s intuitive GUI (Graphic User Interface) which simplifies complex and time intensive procedures such as airport check-in or the re-issuing of tickets
• Open platform technology: The Amadeus solution is based on a global, open technology platform which is flexible and easy to update both now and in the future
Julia Sattel, Vice President, Airline IT, Amadeus IT Group said: “Our objective is to provide advanced technology solutions to airlines around the world, to help them evolve in line with the changing needs of the industry so that they can continue to exceed the demands of their passengers. With this in mind, we are thrilled to welcome ANA as the first Japanese airline to choose Amadeus Altéa. Both Japan and Asia Pacific are strategically key to Amadeus’ continued growth. We are wholly committed to developing our customer base in APAC and we look forward to working together with ANA and its customers in order to bring our world-class technology benefits to the region.”
ANA is the 112th airline worldwide to select Amadeus’ Altéa Customer Management Solution.
Full migration to all modules of the Amadeus Altéa suite is expected by 2015.
Notes to the editors:
About ANA Group
All Nippon Airways is the eighth largest airline in the world by revenues and the largest in Japan by passenger numbers. Founded in 1952, it flies today to 76 domestic and international cities in a fleet of 228 aircraft serving a network of 164 routes. ANA has 33,000 employees and operates more than 1,000 flights a day. In 2009, it carried 44 million passengers and generated revenues of $13.7bn. ANA has been a core member of Star Alliance since 1999 and more than 20 million members belong to its Frequent Flyer Program (ANA Mileage Club). ANA is the launch customer for the world’s newest and most advanced passenger aircraft, the Boeing 787 Dreamliner.
Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.
Customer groups include travel providers (e.g. airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travelers).
The group operates a transaction-based business model and processed more than 850 million billable travel transactions in 2010.
Amadeus has central sites in Madrid (corporate headquarters and marketing), Nice (development) and Erding (operations – data processing center) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 73 local Amadeus Commercial Organisations covering 195 countries.
Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol “AMS.MC”. For the year ended December 31 2010, the company reported revenues of €2,683 million and EBITDA of €1,015 million. The Amadeus group employs over 10,130 people worldwide, with 123 nationalities represented at the central offices.
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