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We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Benefits
Improve the traveler's ticket change experience
Empower customers by enabling them to process their own ticket changes online or via mobile devices and further increase their loyalty with more efficient and faster ticketing services.
Improve the traveler's ticket change experience
Empower customers by enabling them to process their own ticket changes online or via mobile devices and further increase their loyalty with more efficient and faster ticketing services.
Upsell with ease
Promote upselling as customers will see all available fares on the calendar or upsell display when making changes to their ticket.
Upsell with ease
Promote upselling as customers will see all available fares on the calendar or upsell display when making changes to their ticket.
Verify changes automatically
Tickets are automatically checked to verify if changes are permitted and what pricing recalculation rules need to be applied, as per the airline’s fare filing in ATPCO category 31.
Verify changes automatically
Tickets are automatically checked to verify if changes are permitted and what pricing recalculation rules need to be applied, as per the airline’s fare filing in ATPCO category 31.
Get more with premium
Leverage our exclusive premium option to process and/or display up to 10 fare families and 50 travel solutions. This redesign is unique to the industry, returning up to 150 times more recommendations (250,000) to your airline.
Get more with premium
Leverage our exclusive premium option to process and/or display up to 10 fare families and 50 travel solutions. This redesign is unique to the industry, returning up to 150 times more recommendations (250,000) to your airline.
Leverage advanced low fare search
Using Amadeus advanced low fare search technology, all travel options can be easily sorted and filtered to find the best travel option, so you can provide increased customer satisfaction with a ticket change service which is fast, accurate and available 24/7.
Leverage advanced low fare search
Using Amadeus advanced low fare search technology, all travel options can be easily sorted and filtered to find the best travel option, so you can provide increased customer satisfaction with a ticket change service which is fast, accurate and available 24/7.
Features
Improve security
Protect your revenues as fare difference and ticket change fees are automatically calculated, as well as enforcing airline policy on fare restrictions. Maintain IATA compliance across all digital devices.
Improve security
Protect your revenues as fare difference and ticket change fees are automatically calculated, as well as enforcing airline policy on fare restrictions. Maintain IATA compliance across all digital devices.
Stay consistent
Keep your user experience is consistent, whether booking for the first time with Amadeus Flex Pricer, or making ticket change with ATC Shopper, across all devices.
Stay consistent
Keep your user experience is consistent, whether booking for the first time with Amadeus Flex Pricer, or making ticket change with ATC Shopper, across all devices.
Reduce workloads
Ticket automation reduces the workload on your call centers for voluntary reissues, freeing up agents to concentrate on selling and other priorities. Save five extra minutes on average per ticket issuance with online self-servicing.
Reduce workloads
Ticket automation reduces the workload on your call centers for voluntary reissues, freeing up agents to concentrate on selling and other priorities. Save five extra minutes on average per ticket issuance with online self-servicing.
Simple re-bookings
Enable passengers to carry out ticket changes in just three simple steps: 1) retrieve the PNR, 2) search the available travel solutions with lowest fares and re-book, 3) receive confirmation of the re-issued ticket.
Simple re-bookings
Enable passengers to carry out ticket changes in just three simple steps: 1) retrieve the PNR, 2) search the available travel solutions with lowest fares and re-book, 3) receive confirmation of the re-issued ticket.
Include all ticket types
Enables changes for all ticket types – whether they are domestic, international, or from your airline or interline partners. Any fare type: public, private and negotiated are all accepted.
Include all ticket types
Enables changes for all ticket types – whether they are domestic, international, or from your airline or interline partners. Any fare type: public, private and negotiated are all accepted.
Enable limitless changes
Provide unlimited ticket changes are available to any un-flown or partly flown flight, making reissued or revalidated tickets accessible too.
Enable limitless changes
Provide unlimited ticket changes are available to any un-flown or partly flown flight, making reissued or revalidated tickets accessible too.
"Enabling our customers to rebook the tickets by themselves online with the implementation of Amadeus ATC Shopper via Amadeus e-Retail, All Nippon Airways reduced the call centre’s workload by more than 10,000 hours per year."
Akiko Takakuwa
Consumer Sales and Marketing Manager, All Nippon Airways"Amadeus Ticket Changer Shopper leads to significant time savings within TAM, as ticket exchanges can now be directly handled by passengers online, whereas re-bookings take on average 10 minutes for agents to complete. This alleviates workload from our agents, who can now focus even more on sales or support activities."
Diego Sánchez
IT - Online Channels , TAMProduct Highlights Amadeus Ticket Changer Shopper
Efficiently manage ticket exchanges and refunds across all channels with a comprehensive automated product across any digital touchpoint, both online and mobile.
Customer satisfaction and loyalty is upheld with an automated service that is accessible anytime, anywhere.
Self-service option lets customers re-issue their own tickets. Further reduce workloads with an automatic changing system as an alternative so agents can focus more on sales, as up to 20% of tickets in general are being changed.
Security is assured with the automated calculations and airline policy enforcements, with the integrated system completely IATA compliant.
Limitless changes with All Tickets Included in ATC Shopper, making as many opportunities for reissuance as possible.
Upsell with ease with automatic promotions and the industry-leading low fare search technology to find the best travel option alternative.
Keep consistency with a simple user experience and re-booking process, done in three easy steps.
Premium option is available for a greater expansion on results, something that is completely unique to the industry.