ICTS
A leading provider of technology products, supplying innovative solutions to the unique problems faced by the aviation industry.
ICTS Europe Systems is a leading provider of advanced software technology designed specifically for the aviation industry. With airlines and airports as clients, their products handle hundreds of millions of passengers each year to improve processes, drive down costs, and maximize customer satisfaction.
With dozens of clients around the world, their products handle hundreds of millions of passengers per year helping their clients drive down costs and maximize customer satisfaction.
ICTS Europe Systems: Cloud‑based passenger processing
A suite of modular and cloud‑based passenger processing solutions enabling airlines to target specific issues like API data validation, automated document check or contactless check‑in, and boarding.
Automated document verification
In‑house support
Optimize passenger experience
Single source for API information
Explore the benefits with ICTS
Comply with immigration requirements
TravelDoc, the first automated document check software to integrate with Amadeus Altéa offers a comprehensive travel documentation verification system that allows airlines to quickly and easily check whether a passenger possesses the correct documentation for their journey, helping to eliminate fines and save money.
It covers all channels of the passengers’ handling process, be it reservation, pre-flight, online, or airport check-in. It can also be used at the departure gate and at customer helpdesks.
Provides a definite GO / NO-GO indication along with clear instructions as to the documents needed. Checks all applicable travel requirements for any destination, including whether a visa is necessary, conditions for passport validity, customs requirements, and health stipulations all in one place.
Rules engine capable of managing the complex business logic of immigration requirements. Teams can create rules with a finer-grained level of control. The online, TravelDoc Library can be used as a reference tool and its comprehensive reporting gives detailed statistics and incident reports.
TravelDoc has features such as stolen and missing passports – a result of a direct connection with Interpol – or the E-Visa validation feature. This automated document check covers unlimited calls from reservations, DCS, boarding, and rebooking, and it can include a fine guarantee.
Automate passenger locator forms
Cross-Check presents information to passengers in an easy to understand, questionnaire-style form that is integrated to the airline’s website, ensuring that passengers boarding the aircraft are compliant and have completed all relevant medical questionnaires for their destination.
It has been designed to be used in a self-service manner by passengers before they get to the airport. ICTS Europe Systems’ mobile SDK makes its integration to the airline’s mobile app straightforward and uncomplicated.
It collects contact tracing information where necessary and then uses this information to pre-fill a destination country’s own contact tracing / locator / health questionnaire.
Contactless, cloud-based check-in
Fully contactless, SmartApp, designed in collaboration between ICTS and Amadeus optimizes the passenger experience by combining check-in capabilities with automated document verification checks. It has proven to reduce the check-in processing time by 35%, to free additional space in and around the airport terminal, and to save significant operational and IT costs while allowing its users full control of their infrastructures and collecting data for efficiency and improvements.
All the kiosks are effectively mobile check-in counters, allowing passenger processing anywhere in and out of the airports – where space is insufficient, no counters are available, or the airline wants to check-in in dedicated areas.
The 3-step check-in makes for a quick and simple process, that takes less than 40 seconds for more than 80% of passengers.
The SmartApp solution does not require CUTE or CUSS infrastructure and so allows airlines the flexibility to choose their best implementation methods and create huge cost savings.
Contactless, cloud-based boarding
By scanning the passports instead of boarding passes when boarding, PassBoard simultaneously updates check-in records, thereby creating a single source of API information which is always accurate. The solution is equipped with a socially-distanced temperature check and facial recognition and it also validates TravelDoc.
Deployable either as a mobile app without traditional infrastructure; as a small scanner pre-configured for communication with the PassBoard platform and providing access to Amadeus Altéa functionality out of the box, or as a kiosk equipped with temperature check and facial recognition capabilities.
Today, passport information comes from a variety of sources, which creates problems for data quality. Manual inspection at the gate is a time-consuming and error-prone task not necessarily solving the problem. PassBoard through a direct connection with Altéa rectifies this issue.
Using PassBoard to board passengers is easy: staff simply scan the passenger’s passport and receive a boarding confirmation in seconds as the PassBoard server communicates with Altéa using web services. Different profile configurations can be created and assigned to specific routes/flights.
- Michiel Zwann
- Nayiri Douzmanian
- Apple Huang
- Juliana Bordis Stefansdottir