Overview
Amadeus Loyalty Management
Bring satisfied customers back for more with offers and benefits that give them just what they want.
Nurture the sense of belonging
Boost ancillary revenues, engagement, and recognition by turning your loyalty program into a brand that stands out. Launch as many rule-based targeted promotions as you like to retain members’ loyalty.
Reinforce your brand
Generate extra profit by staying ahead of the market and delivering on your brand promise. Manage purchase of redemption inventory from all the potential partner airlines you can imagine. Grow your membership base. Identify and engage with your best customers.
Benefits
Maintain customer loyalty with confidence, agility, and efficiency
Engage members
With individualized offers.
Branded experience: white label portal & multilingual support
Make use of a white label portal that adapts to your brand identity. Access multi‑language support and a full record of communications.
Forge strong partnerships
Manage airline and non‑airline partners automatically and exchange data in real‑time. Enjoy more efficiency.
Seamlessly integrate with your existing systems
As well as those of your current and future airline partners and service providers.
Elevate engagement with advanced loyalty insights
View every member through the loyalty lens, to understand and identify new behaviors and trends and take your engagement to the next level.
Fast‑track enrolment and quick access
Stay in touch with members using a white‑label mobile app. Fast‑track enrolment and quick access to your loyalty program anytime, anywhere.
Manage redemption
And multiple accrual calculation methods effortlessly, with standard and customizable reports also available via export in different formats.
Key features
Keep your members loyal
Rise above other airline loyalty programs by creating an emotional connection with them.
Personalize customer offerings
Gather a wealth of data from every member transaction – from flights to partner activities to website log-ins.
Comprehensive and centralized data repository
Gather all kinds of member information. Get to know their hobbies, lifestyles, family ties, special requirements, member card details – and more.
Comprehensive customer communications
A complete record of communications sent including emails, text messages, and customer service exchanges, at your fingertips.
Airline and non-airline partner management
Automatically handle all accrual, retroactivity, redemption, and billing. Exchange data in real-time among partner systems and automate the process.
Tier, points and promotions management
Use the calculation methods that suit your needs, for all accrual (for air/non-air) and partnership types (alliance and non-alliance).
Integration, reporting and decision support
Seamless integration with your systems – and partners too, whether it’s other airlines, alliances, or other service providers.
Partners
Learn more about our Amadeus Loyalty Management partners
