Overview
Introducing Amadeus Interactive Awards
Have everything automated, secure, and integrated.
Amadeus Interactive Awards
Enable customers to cash in on frequent flyer currencies at every touchpoint. Whether just browsing, booking, or issuing award bookings, make the experience easy.
Improve servicing across the board
Gain efficiency and save costs with software that automates pricing and issuance of award tickets. Provide rapid response and simplify post-sales with real-time interactions, across multiple airline channels, regardless of the loyalty system your airline is using.
Increase customer satisfaction, lower costs
Let customers choose where to redeem their points, thanks to integration with call centers, websites, mobile, and departure and control systems. Real-time interaction with your loyalty system also means they’ll get instant confirmation.
Benefits
Amadeus Interactive Awards
Ensure that the prime booking flow or after‑sale redemption flow is automated and integrated and consistent across all your channels.
Rapid responses
Provide rapid responses on exchanges, refunds, and cancellations
Enhanced award fare filing
And regular commercial reporting integration.
Increase customer satisfaction
By letting customers redeem points at any touchpoint. Update your loyalty system in real‑time.
Keep output consistent
By tracking payments in your chosen award currency. Guarantee transitional stored ticket and point computation.
Lower development and support costs
While minimizing fraud and ensuring debit of the correct number of points.
Access all direct channels and partners
with defined agreements, via Amadeus Pricing Engine for informative pricing and automated re‑pricing.
Key Features
Keep eligibility and loyalty points updated in real‑time.
Consistent output
Track payments in your chosen award currency. Guarantee Transitional Stored Ticket (TST) creation and points calculation – including checking for eligibility with data like frequent flyer number and points total.
Award fare filing and commercial reporting integration
Enhance award fare filing and increase efficiency with Amadeus FareXpert and ATPCo. Get relevant data delivered in PNR data feeds and hand-off tape (HOT) files.
Amadeus Pricing Engine
Access informative pricing and confirmed pricing on all direct channels, and for partners with defined agreements. Exchange, refund redemption, and address upgrade issues easily with automatic re-pricing.
Real-time functionality
Manual updates and interactions are reduced thanks to real-time validation of the eligibility of each request and points management.
Fully integrated flow
Amadeus Interactive Awards delivers a centralized, fully integrated flow from shopping to booking to ticketing.
Eliminate development and support costs
No extra costs for complex robotics and dedicated user interfaces. AIA minimizes fraud and eliminates fare filling in loyalty systems resulting in the simplification of handling processes: reduction of maintenance costs, fare-filling costs, call center costs.
Partners
Learn more about our Amadeus Interactive Awards partners
