Empower your passengers to self-manage disruption on any channel or device by allowing them to view the new flights.
Compare alternative flights in line with your business rules, and quickly rebook the trip or request a refund. So your staff can focus on the complex operations for a faster recovery.
Travelers are often frustrated and worried when their flights are disrupted. As an airline, you can inform them about the situation, empower them to make the best choices for themselves, and give them peace of mind to sail through the disruption smoothly.
Reduce your total cost of operations and your call center and airport agents’ workload due to disruptions. Your travelers can select which alternative flight best fits their needs without needing to talk to your agents via the call center or stand in line at the airport.
When travelers are frustrated and don’t know their options, the most probable choice is to ask for a refund and head to a new airline with their dissatisfaction. Give your passengers peace of mind by providing them with information on all available alternative flights online.
Allow your passengers to accept the automatically rebooked flights, choose alternative flights free of charge according to your business rules, or request a refund without penalties.
Better manage no‑shows.
Key Features
Let your passengers view the options available and choose the one best for them in just a few taps or clicks using their preferred channel and device.
Fully automate the re-accommodation process. Make all the options your passenger is entitled to available online and increase your efficiency by eliminating manual processing.
Define through your business rules and policies which passengers can self-service and what alternatives can be automatically proposed to them.
Maintain consistent rules across your Amadeus disruption management solutions, including Amadeus Passenger Recovery. These rules will define what alternatives should be made available to your passengers and the processes to perform re-accommodation.
By allowing your passengers to acknowledge the default rebooked flight, you will have a clear view of passengers’ awareness of the proposed alternatives and can better manage no-shows.
After the eligibility check, travelers can accept the automatically rebooked flights or choose free of charge an alternative flight in full compliance with your business rules.
If your passengers are not satisfied with the alternative flight offers, a refund function is available for them. With our partners, you can also provide a refund in vouchers.
