Amadeus Altéa Compensation Management

Disruptions are always stressful, for you and your customers. Make them happier while reducing your costs by effectively managing flight compensation and passenger care.

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Overview

Introducing Amadeus Altéa Compensation Management

Look after your brand and ease pressure on staff with more efficient compensation management.

Reduce errors

Your agents will always deliver the right compensation in every scenario with automatic flight compensation and customer care processes

Reduce costs

Lower expenses, more accountability. Control and limit compensation payments to avoid unnecessary expenses. Clearly assess costs with compensation configuration and a complete daily tracking report.

Benefits

Simplify your compensation process and reduce payouts.

First‑class customer service

Provide first‑class customer service, even during disruption.


Deliver right compensation

Make it easy for your agents so that they can always deliver the right compensation.


Give your agents easy access

To all the information they need with a global issuance workflow. They will be able to quickly retrieve and update flight compensation if needed.


Assess costs daily

Assess costs daily with a complete and structured report on disruptions and flight compensations at your fingertips.

Key Features

Streamlined Flight Compensation and Customer Care Solutions

Powerful computation engine

Access data related to each form of disruption, passenger profile, flight compensation, and customer care policies.

Global issuance workflow

Agents will always have the information needed at hand. Issuing flight compensation vouchers now becomes an inbuilt process.

Customer service at its best

Reduce the extent of inconvenience with high-quality and fast service during travel disruption.

Easy post-issuance management

Retrieve and update flight compensation vouchers using unique reference numbers.