NetTracer
NetTracer provides industry-leading mishandled baggage solutions that integrate seamlessly with Amadeus to provide great passenger experiences, even when they have experienced a baggage issue.
NetTracer provides a comprehensive SaaS platform that addresses mishandled baggage, lost and found, and claims processing in a seamless application. NetTracer’s industry-leading features enable insightful data analytics, workflow automation, robust integration and customization.
NetTracer baggage management suite
NetTracer’s SaaS platform combines service recovery best practices, advanced technology and proactive communication to manage customer expectations and transform passenger frustration into delight.
Resolve issues faster
Enhanced experience
Reduce costs
Real‑time analytics
Explore the benefits with NetTracer
Baggage tracing and resolution
NetTracer’s Baggage Tracing & Resolution SaaS platform combines service recovery with advanced integration and proprietary tracing technology. This integrated approach allows airlines to find and return more delayed bags faster, to provide a differentiated customer experience, and reduce operational costs.
NetTracer integrates with your partners including reservation, baggage reconciliation, scan data, and other third party or proprietary solutions. This gives users the ability to quickly collect and verify passenger information using a single tool and get the passenger on their way.
NetTracer’s solutions are mobile-friendly and can be used on tablets of your choice. This allows airlines to take the Baggage Service Office to the passenger at the carousel.
The NetTracer analytics platform allows you real-time insight into baggage performance in the field. The analytics platform is customized to meet unique reporting and analytics needs.
Lost and found platform
NetTracer Lost & Found functionality provides airport employees, airline employees, and passengers with a comprehensive and efficient process to manage lost & found items. The solution is complete with a web-based customer self-service lost item reporting and automated communications with the passenger. Airlines have experienced a 600% increase in returns to passengers through this solution.
NetTracer users find Lost & Found familiar and intuitive. Simply enter Found Item reports, and Lost & Found will match and facilitate the item return using proprietary technology including processing payment and producing shipping documentation.
The logo-branded customer portal and customer communications facilitate the look and feel of a personalized site.
Claims processing and fraud detection
NetTracer’s claims processing toolset provides easy to follow workflows for processing delayed, damaged, and permanently lost baggage to reduce operational costs and allow you to detect and prevent unintended payouts to fraudulent baggage claims.
NetTracer alerts claim representatives to fraudulent claim indicators, delivering real-time results, providing secure communication between participating airlines, equipping them with the knowledge to make informed decisions about potential fraudulent baggage claims.
Agents and passengers can communicate throughout the claims process, driving efficiency, and improving customer service. These efficiencies lead to reduced processing time and quicker payment for affected passengers.