HTS
HTS is providing airlines with its Cancel For Any Reason™ ancillary, driving incremental revenue and customer satisfaction without any development work or cost to the airline.
Cancel For Any Reason™ enables airlines to offer refundability as an ancillary with HTS powering the dynamic pricing and supporting the refund cost. The end-to-end integration with the Amadeus Digital Experience suite ensures that customers enjoy a seamless purchase and cancellation experience with instant refund.
HTS Cancel For Any Reason™
Generate a new ancillary revenue stream by giving more flexibility to your customers at no cost nor risk.
Merchandising opportunities
Monetization
Increase ancillary revenue
No‑cost activation
Explore the benefits of HTS
Grow ancillary revenue
Thanks to HTS expertise in merchandising and dynamic pricing, Cancel For Any Reason™ generates sizable incremental revenue to airlines at no cost nor risk.
Each ancillary offer is dynamically priced through HTS models, taking into account the full itinerary context to optimize new ancillary revenue, factoring the probability of attach and the risk of cancellation.
When a passenger is canceling, the refund is instantly paid by HTS without any cash-out from the airline. As an airline, you will benefit from a new revenue stream without any cost.
Delight customers
Customers are looking for flexibility and control. Thanks to Cancel For Any Reason™, airlines can give them more options, driving a high attach rate while delivering a seamless experience.
By satisfying a clear customer need, Cancel For Any Reason™ enjoys a strong conversion. Its integration in the airline’s booking flow is delivering an attach rate reaching the high single figure ranges.
Thanks to the integration with the Amadeus Digital Experience suite, customers can cancel and get refunded seamlessly from the airline’s Manage My Bookings page in just a few clicks.
Reduce no-shows and resell seats
Passengers traveling with non-refundable fares have no incentive to cancel their booking in advance, resulting in no-shows. Thanks to the orchestration with Amadeus, seats are automatically released in the inventory when a passenger is canceling through Cancel For Any Reason™. As an airline, you can resell the seat to new customers. Based on conservative assumptions for the cancellation and booking curves, you can easily double the revenue generated by Cancel For Any Reason™ through the resale of liberated seats.
Fit in existing airline processes
The partnership between Amadeus and HTS makes Cancel For Any Reason™ an end-to-end product that fits in all your airline's processes without any manual intervention required from your call centers.
Cancel For Any Reason™ is booked in the PNR and fulfilled by the issuance of an EMD-S. As an airline, you can easily track these PNRs and reconcile the ancillary revenue.
When a customer is canceling, the PNR is synchronously updated to release the seats and update the statuses of all the documents, tickets and EMDs, for your airline to retain the ticketed revenue according to your revenue accounting processes.
- Janick Denoncourt