Amadeus Passenger Recovery

Analyze multiple flight disruptions at the same time. Make the end-to-end transfer of passengers, faster and more efficient. Tailor your response according to each traveler’s itinerary and value.

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Overview

Make Resilient Business Continuity Solutions

An automated solution that uses real‑time information to respond to unexpected flight disruptions and keeps your brand safe.

Protect your brand and customers

Handle disruptions, big or small, quickly, and efficiently. Preserve your brand image.

Streamline the recovery process

Centralize disruption handling, cut costs, and enhance operations.

Benefits

Amadeus Passenger Recovery

Re‑accommodation

Handle mass re‑accommodation in minimal time.

Protect your revenue

By maximizing seat capacity on all available flights with high‑yield sales.

Customer loyalty

Gain customer loyalty by streamlining the re‑booking process and increase high‑value customer prioritization.

Intuitive interface

Compare and apply different strategies before triggering recovery plans with an intuitive interface that includes KPI dashboards and optimization templates.

Combine with your other Altéa products

To protect your brand’s integrity, and handle all disruptions quickly and easily.

Easy and quick

To deploy thanks to a web‑based interface.

Key features

Comprehensive Brand Resilience Solutions

Retain customer loyalty

Prioritize the rebooking of high-value passengers onto the best alternative flight options available.

Safeguard revenues

Balance the load between high-yield seat sales – like last-minute and business tickets – and re-accommodation obligations.

Ensure brand and customer screenshot

Simulated scenarios and manual reviews

Review and compare all kinds of scenarios to see if there’s room for improvement on the KPI dashboard. Export results into spreadsheets for detailed analysis and review re-accommodation plans down to itinerary and passenger level.

Customized optimization templates

Define recovery templates based on individual traits and policies. Compare and optimize your strategies accordingly, including how to rebook passengers onto other carriers’ flights if needed. Balance convenience and costs of re-accommodation for each passenger category.

Full integration in Altéa

Manage interactions throughout the journey – including schedule, reservation, inventory, ticketing, DCS, passenger notifications, and other airline systems. Apply pre-defined settings and policies automatically.

Passenger recovery screenshot