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Case study

Managing disruption with control, credibility and care at Air Canada

Discover how Air Canada used Amadeus technology to minimize the impact of disruption on operations and to get passengers moving again sooner.

Previously, managing disruptions was a complex, manual and time-consuming task. It required staff to have expert knowledge of the airline’s network, capacity, tools and continual coordination across teams involved in operational planning.

Since implementing Amadeus Passenger Recovery, Air Canada has experienced marked advancements in managing disruptions and improving the overall passenger experience.

This has resulted in:

Increased passenger satisfaction

More efficient resource planning

Financial savings and reduction in compensation costs

Less congestion at airports

Read the case study today and learn how your organization can use passenger reaccommodation technology to reduce the impact of disruption and improve journeys for travelers.

Why since using Amadeus Passenger Recovery, Air Canada is able to automatically reaccommodate 90% of passengers.
How average rebooking time from cancellation notification is now just 10 mins.
Why +1 million Air Canada passengers per year can be reaccommodated using Passenger Recovery.

"If I had to sum up Amadeus Passenger Recovery in 3 words, they would be: Insightful, Strategic, Fast."

Nairy Chamelian

Senior Director, Network Passenger Planning, System Operations Control, Air Canada

Nairy Chamalelian

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Managing disruption with control, credibility and care at Air Canada

Discover how Air Canada used Amadeus technology to minimize the impact of disruption on operations and to get passengers moving again sooner.

This case study will explore:

"If I had to sum up Amadeus Passenger Recovery in 3 words, they would be: Insightful, Strategic, Fast."

Nairy Chamelian

There is a problem

Access the case study