Solutions
- Airlines
  - Amadeus for Airlines
  - Products
- Airports
  - Amadeus for Airports
  - Products
- Border Authorities
  - Amadeus for Border Authorities
  - Products
- Corporate Travel & Expense
  - Products
  - Capabilities
  - Integrations
    - Travel & Expense Solution for Microsoft Teams
- Travel Sellers
  - Products
  - Content
- Hospitality
- Payments & e-invoicing
  - Outpayce
  - Voxel: B2B Payments and e-Invoicing
- Unlocking the power of AI agents in travel
  
  In this whitepaper, Amadeus and Microsoft explore how AI agents and modern data platforms are improving travel at every stage.
  Learn more
- Traveler behavior is changing at every touchpoint
  
  Explore bold ideas, lead with cutting-edge tech, build powerful partnerships, and contribute to lasting impact.
  Learn more
Support & Training
- Support
- Training
- Already a customer?
  
  Log into Amadeus Service Hub for product news, learning materials, and customer support.
  Login
Partners
- Transforming travel with AI
  
  Our partnership with Microsoft accelerates our Cloud journey and unlocks new, AI‑powered innovations that strengthen and elevate the travel industry.
  Learn more
- Landmark partnership between Amadeus and Google Cloud
  
  Learn how this collaboration strengthens Amadeus' multi-cloud approach and AI innovation to improve efficiency, reliability and growth in travel.
  Learn more
Resources
- Trending Topics
- Connected journeys: How will technology transform travel in the next decade?
  
  From AI-driven planning and biometric check-ins to smarter disruption management.
  Read the report
- Six travel trends that will redefine how we travel in 2026 and beyond
  
  Amadeus, in collaboration with Globetrender, unveils the tech, policy and innovation coming to transform the face of travel.
  Discover now
Company
- About Amadeus
  - About us
  - Leadership
  - Awards
  - Locations
- Careers
- Innovation
- Sustainability (ESG)
  
  Learn how we’re working to make travel a force for good.
- AI at Amadeus
  
  Driving integration, scalability, trust and integrity across the travel industry.
  Learn more
- Latest financial results
  
  Amadeus published its financial results for FY 2025.
  View the results

Case study

Managing disruption with control, credibility and care at Air Canada

Discover how Air Canada used Amadeus technology to minimize the impact of disruption on operations and to get passengers moving again sooner.

Previously, managing disruptions was a complex, manual and time-consuming task. It required staff to have expert knowledge of the airline’s network, capacity, tools and continual coordination across teams involved in operational planning.

Since implementing Amadeus Passenger Recovery, Air Canada has experienced marked advancements in managing disruptions and improving the overall passenger experience.

This has resulted in:

Increased passenger satisfaction

More efficient resource planning

Financial savings and reduction in compensation costs

Less congestion at airports

Read the case study today and learn how your organization can use passenger reaccommodation technology to reduce the impact of disruption and improve journeys for travelers.

Why since using Amadeus Passenger Recovery, Air Canada is able to automatically reaccommodate 90% of passengers.
How average rebooking time from cancellation notification is now just 10 mins.
Why +1 million Air Canada passengers per year can be reaccommodated using Passenger Recovery.

"If I had to sum up Amadeus Passenger Recovery in 3 words, they would be: Insightful, Strategic, Fast."

Nairy Chamelian

Senior Director, Network Passenger Planning, System Operations Control, Air Canada

Nairy Chamalelian

There is a problem

This field is required.
This field is required.
A valid email address is required. This field is required.
This field is required.
This field is required.
This field is required.
This field is required.
This field is required.
This field is required.
This field is required.

First name This field is required.

Last name This field is required.

Business Email A valid email address is required. This field is required.

Company name This field is required.

What type of business are you in? This field is required.

What is your job level? This field is required.

What job function do you work in? This field is required.

Country This field is required.

Tick this checkbox if you want to be contacted by an Amadeus representative (optional)

Mobile Phone This field is required.

This field is required.

By submitting this form, I confirm that I have read and understand Amadeus' Privacy Notice

I want to receive information about Amadeus products and events (optional)

BASIC INFORMATION ABOUT THE PROCESSING OF PERSONAL INFORMATION

Data Controller	Amadeus IT Group SA
Purpose and legal basis for the processing of your data	We collect information about you to better understand and address your needs, requests and expectations about Amadeus. When processing your data we rely on your consent that you grant by submitting this form.
Recipients of the Personal Information	Amadeus Affiliates and Third Party Service Providers.
Data subject's rights	You have a right access, rectify and delete your data, as well as other rights, as detailed in the additional information.
Additional information	More information about the above aspects in our Privacy Notice.

Managing disruption with control, credibility and care at Air Canada

Discover how Air Canada used Amadeus technology to minimize the impact of disruption on operations and to get passengers moving again sooner.

This case study will explore:

"If I had to sum up Amadeus Passenger Recovery in 3 words, they would be: Insightful, Strategic, Fast."

Nairy Chamelian

There is a problem

Access the case study