Amadeus Ticket Changer Dynamic Waiver

Sometimes you are forewarned of upcoming disruptions to your flight schedules. In such cases, Amadeus Ticket Changer Dynamic Waiver allows you to file commercial measures that will automatically be applied at ticket change time at your ticketing or via online touch-points. This anticipated disruption management alleviates the workload when entering the operational window.

React more effectively to anticipated disruption by automatically applying commercial changes to tickets via all ticketing touch points.

Product

Key benefits

Minimize disruption impact on your customers

Limit the impact of disruption on your passengers by proactively providing flight alternatives and/or refund including a commercial gesture.

Multi-channel reissue management

Ticket reissues are managed consistently across all your channels: ticket desk, online and mobile.

Ensure your policy is correctly applied

Depending on each disruption scenario, you can apply differentiated levels of waiving or a combination of waivers. For example, you can make the change free of charge for a flight that you know will not be full, but charge the fare difference for transferring to a non-preferred airline partner.

Automatic waiver checks

At repricing and refund time, Amadeus Ticket Changer Reissue/ Shopper, and Amadeus Ticket Changer Refund will automatically check if a waiver has been filed, without any intervention from agent.

Control costs

You can maintain control over costs with automatic ticket re-pricing integrating the waiver and by limiting transfer options to your preferred airline partners.

Key features

Define multiple waiver types

You can define the specific waiver types to be applied and customer eligibility through matching criteria.

Automatic waiver checks

At repricing time, Amadeus Ticket Changer Reissue and Shopper will automatically check if a waiver has been filed. At refund time, Amadeus Ticket Changer Refund will similarly check if a waiver matches.

Multi-channel reissue management

Ticket reissues are managed consistently across all your channels: ticket desk, online and mobile.

Waiver tracking

The applied waivers are tracked through a special indicator.

Product Highlights Amadeus Ticket Changer Dynamic Waiver

Automatically prepare ticket reissues and refunds, in anticipated disruptions scenarios, in line with your policy.

Provide passengers with a proactive and streamlined re-issuance, refund process.
Implement a range of commercial rules including waiver level, itinerary definition, permitted travel data/re-issuance data, routing options and more, that will match your commercial policy for reissuance and refund.
Leverage matching criteria to define specific waiver types and customer eligibility.
Manage ticket reissues consistently across all channels, including the ticket desk, online and mobile.
Utilize automated waiver checks during the repricing / refund process with Amadeus Ticket Changer Reissue-Shopper / Refund.
Control costs with automated ticket re-pricing and by allowing to limit transfer options to your preferred airline partners for instance.

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