Amadeus Service Changer

Amadeus Service Changer gives airlines the ability to reissue ancillary services in case of voluntary and involuntary changes. It is a fully automated solution that allows airlines to efficiently manage a traveler’s change request in a matter of minutes. Amadeus is the very first provider of an automated EMD change solution.

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Amadeus Service Changer gives airlines the ability to reissue ancillary services in case of voluntary and involuntary changes. Amadeus is the very first provider of an automated EMD change solution.

Product
  1. Airlines
  2. Airline Core Systems
  3. Altéa Suite
  4. Ticketing

Benefits

Get your operations running faster

Increase efficiencies and lower your costs by reducing manual airline agents’ processes in service changes, covering all channels and managing all types of EMD.

Give more flexibility to your customers

Give your customers an unparalleled level of flexibility and reactivity to all their itinerary change needs.

Improve customers overall experience

Enhance traveler’s experience through self-service enablement and efficient servicing even after a disruption.

Product Highlights Amadeus Service Changer

Let your customers benefit from a faster and more accurate change process with increased service flexibility and enablement with Amadeus being the first provider offering EMD change automation.

Access a single solution that covers all channels: e.g. Digital, travel agency.
Manage any type of EMD in voluntary or involuntary change scenarios.
Deliver automatic calculations of any balances due and EMD preparation of issuances.
Harness digital integration for self-service enablement.

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