Amadeus Interactive Awards

Drive consumption of frequent flyer award currencies at all customer touchpoints linked to your airline’s direct channels. Enable customers to shop, book and issue award bookings in an integrated, automated and secure way, ensuring real-time eligibility and points management by the loyalty system.

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Enable the consumption of frequent flyer award currencies for your airline's direct channels.

Product
  1. Airlines
  2. Data Analytics and Personalization
  3. Traveler and Data Loyalty

Improve servicing across the board

Remove manual processes through a fully-integrated product that automates pricing, issuance, reissuance, cancellation and refund of award tickets. Provide rapid response on exchanges, refunds and voids on award tickets via multiple airline channels.

Consistent output

Track the specific payment in award currency and guarantee TST (Transitional Stored Ticket) creation and points amount computation. This includes availability of mandatory data (Frequent Flyer number, points amount, etc.) for eligibility checks.

Award fare filing

Amadeus FareXpert and ATPCo provide enhanced award fare filing, delivering increased operational efficiency.

Regular commercial reporting integration

Relevant data transmitted in PNR data feed and hand-off tape (HOT) files.

Amadeus Pricing Engine

Access informative pricing and confirmed pricing, applicable to all direct channels and for partners with defined agreements. Automatic re-pricing enables you to exchange refund redemption and upgrade issues with ease.

Increase Customer Satisfaction

Enable customers to redeem points at any touchpoint thanks to integration with call center user interfaces, website, mobile and departure control system. Additionally, provide immediate confirmation thanks to real-time interaction with your loyalty system.

Real-time functionality

Validate the eligibility of every request, allowing real-time points management in airline loyalty system, alleviating the need for manual updates.

Fully integrated flow

Amadeus Interactive Awards delivers a centralized, fully integrated flow from shopping to booking to ticketing.

Lower your costs

Eliminate development and support costs for complex robotics and dedicated user interfaces. Amadeus Interactive Awards also helps minimize fraud and ensure debit of correct points amount, while eliminating the need to file fares in your loyalty system.

Product Highlights Amadeus Interactive Awards

Amadeus Interactive Awards ensures that the full primary or aftersales redemption flow is automated, integrated and coherent across all airline direct channels.

Improve servicing to provide rapid response on exchanges, refunds and voids on award tickets through multiple airline channels with a fully integrated flow from shopping to booking to ticketing.
Increase productivity in your system with the help of enhanced award fare filing and regular commercial reporting integration.
Deliver a consistent output by being able to track the specific payment, guaranteeing a transitional stored ticket and points computation.
Increase customer satisfaction with the ability to redeem points at any touchpoint along with providing real-time functionality with your loyalty system.
Lower your costs on development and support whilst also helping to minimize fraud and ensure debit of correct points amount.
Amadeus Pricing Engine allows you to access informative pricing and gives you automatic re-pricing, applicable to all direct channels and for partners with defined agreements.

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