Amadeus Altéa Self-Service solutions

Enable your customers to independently check-in themselves via kiosk, mobile device, SMS or your Airline website (accessible onDesktop or any mobile devices) and to self-board. An integral part of Amadeus Altéa Departure Control, it provides the highest level of customer service with unrivaled efficiency across any channel.

Amadeus Altéa Self-Service Check-in enables your customers to independently check-in via kiosk, mobile device, SMS or your website.

Product

Increase Customer Satisfaction

Allow your customers to check-in using their preferred method, enhancing their travel experience.

Multi-Channel Support

Amadeus Altéa Self-Service Check-in supports many integrated channels including internet, kiosk, mobile, automated check-in.

Amadeus Altéa Self-Service Bag Drop

Allows your customers to independently drop off their bags after completing their kiosk check-in and printing their bag tags – a two-step process that will mean shorter queues at the airport.

Mobile Boarding Pass Compatibility

Your mobile boarding passes will be compatible with the vast majority of devices for travelers, and also with main barcode standards. HTML5 and Apple Passbook are also supported for offline storage of boarding passes.

Check-In Opening Notification

Communicate with your passengers via mobile phone, informing them that check-in is open, and explaining their check-in options.


Increase Speed of Development

Develop self-service check-in capabilities as fast as possible, with a comprehensive multi-channel solution to reduce check-in costs.

Modular Capability

Fully-modular central administration and monitoring tools for your airline’s self-service check-in system.

Customization

Personalize your airline branding, screen layout, language, text and process flows for your Amadeus self-service check-in system.


Control & Integration

Maintain full control of your self-service check-in strategy while working with Amadeus as a single point of contact, but with perfect integration with Amadeus Altéa Departure Control to ensure consistency of customer service across all channels and options.

Product Highlights Amadeus Altéa Self-Service Solutions

Altéa Self-Service will help you provide the highest-quality customer service, allowing passengers to independently check-in via kiosk, mobile device, SMS or website.

Maintain full control of your self-service check-in strategy with a single point of entry, with all channels and options integrated to ensure consistency of customer service.
Develop self-service check-in capabilities with increased speed through modular capability and monitoring tools for your airline’s system.
Customize and personalize your airline branding, including screen layout and process flows, for maximum efficiency.
Increase customer satisfaction with mutliple channels supported for self-service check-in, to better align with travelers’ needs. Add to their experience with extra accessories such as check-in notifications, mobile ticket compatibility, and self-service bag-drop.

Contact us to learn more about Amadeus products